Camera Raw 12.0 Very Slow

Community Beginner ,
Nov 05, 2019

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Hi!

 

I updated to Camera Raw 12.0.1 today and performance in the app is very, very laggy. As another poster described, it takes from 2-5 seconds for an image to appear in the working window. 

 

In the previous version, an image would appear immediately but would take a second or two to come out of preview completely, whereas in v12 the image does appear to switch out of soft, low-res preview image state fairly quickly once it finally does load. 

 

In this version, previews load fairly quickly at first, decreasing after a few previews to the aforementioned laggy response time. If any adjustments are made on the panels, the laggy response happens instantaneously. 

 

I've followed all the steps here:

 

https://helpx.adobe.com/in/photoshop/kb/acr-gpu-faq.html#Troubleshooting

 

And gotten no results whatsoever. Turning on/off/auto the GPU in ACR doesn't do anything to affect the performance. 

 

I'd appreciate any feedback available; I've got three shoots to get through and it's going to take me literally 3-4 times as long to process images as usual. If the solution is to downgrade, please let me know. 

 

I've seen another post regarding this topic on this forum, but it appears to be dead so I decided to post again. 

 

Additional info: 

 

mac OS Catalina 10.15.1

iMac 27" 4.2 gHz i7, 64 GB RAM

 

Thanks!!

 

Thank you to folks who provided additional information. Right now my advice is still to run the 11.4.1 standalone installer to go back to the previous version from 12.0 if you experince this slowdown. FYI you should be able to use Camera Raw 11.4.1 with both Bridge and Bridge 2019 and 2020; I don't believe it's necessary to rollback both Photoshop/Bridge and the plugin. (Camera Raw 11.4.1 will still read the Bridge 2019 preferences for the UI color and color labels, however.)

 

I’ve got some reproducible cases where 12.0 underperforms 11.4.1 in apples-to-apples comparisons (ruling out other sources of slowdowns), so we can dig into the root cause and work on a fix for the next version.

 

Thanks,

David

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Bug, Mac, Performance, Problem or error

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Adobe Employee ,
Nov 11, 2019

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Some users on our feedback forum have reported that they have a product named  Acronis True image on their computres and that  turning off the "Acronis Active Protection service" resolve their slow downs.

 

https://feedback.photoshop.com/photoshop_family/topics/camera-raw-lagging-issue-after-update-dng-pic...

 

Folks reporting problems in this converstaion, however, may be running into a different problem, but if you also have Acronis, please try that workaround and let us know if it helps you.

 

Thanks,

David

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Community Beginner ,
Nov 12, 2019

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Thanks a lot for this hint! I was going mad while searching for the massive slowdown when importing files from ACR to Photoshop (8 Files 70 seconds and days before 5 Minutes)

I stopped Acronis Protection and now it's about 15 seconds.

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Community Beginner ,
Nov 12, 2019

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Fwiw, I also had Acronis 2020 with "Active Protection" on, but the standalone 11.4.1 ACR rollback resolved any issues that I noticed.

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New Here ,
Nov 13, 2019

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I also experienced serious issues with Camera Raw 12 on Windows 10. I was also runnins Acronis 2018 Active Protection.

Per your suggestion, I turned the Acronis True Protection off and I find that this has resolved the problems I was having with Camera Raw 12.

Thank you,

R_G_E

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Community Beginner ,
Nov 13, 2019

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Turning off Acronis True Protection solved my slow down with vs 12.  I have gone back to the latest camera raw.

 

Thanks,

Reed

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New Here ,
Dec 24, 2019

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Did anyone tried installing camera raw 12.1 the december release? I had same issue with slow camera raw 12.0. Downgraded to 11.4 but now curious if the new release fixed the slow problem?

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Community Beginner ,
Dec 24, 2019

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I had massive problems with Acronis Protection. But also without Photoshop 2020 as well as Camera Raw 12 does not work well and very slow so I switched back to 2019 versions. 

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Community Beginner ,
Dec 31, 2019

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I upgraded to 12.1 and still have the same issues.

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New Here ,
Jan 15, 2020

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I agree. I also had an extremely slow CAMERA RAW. I returned to 11.4.1. and it's fast again. I have 32 GB RAM, Core i7, GTX 1660, 

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Explorer ,
Jan 17, 2020

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Confirm Acronis Active Protection is the culprit. On brand new Windows 10 pro workstation build i9900ks 64gb ram, nvme raid storage. ACR 12.1 slow as molasse - turned of Active Protection - Camera raw performance now as expected. 

 

 

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Community Beginner ,
Feb 01, 2020

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I can also confirm the problem with Acronis Active Protection. Turning it off allowed Camera Raw to return to its usual snappy performance when adjusting sliders.

Camera Raw 12.1

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Community Beginner ,
Feb 04, 2020

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I contacted Acronis support and they gave me a better solution than turning off Active Protection. Instead, go into the Manage Processes tab of the Active Protection dashboard and add Photoshop to the whitelist. After doing that Camera Raw now runs as normal for me but I'm not giving up the Active Protection.

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Community Beginner ,
Mar 30, 2020

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Here is how to whitelist the Photoshop processes in Acronis Tue Image.

31-03-20 08-50-47.jpg

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New Here ,
Feb 29, 2020

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I have installed photoshop 2020 and camera raw 12.2 and now it works fast. Imac 5k 2017, mojave.

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