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camera raw files from Canon 5D mark 4

New Here ,
Mar 27, 2018

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Hi when I drop in a raw file I get this message appear

Could not place the document ‘_93A0217.CR2’ because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.

Please visit the Camera Raw help documentation for additional information.

not sure how to resolve any help would be greatly apreciated

Adobe Community Professional
Correct answer by ssprengel | Adobe Community Professional

First, you need to be running a version of the CR plug-in hosting software (Photoshop, Premier, Illustrator?) that can be updated to ACR 9.7 or newer.  You should be notified about updates automatically, but sometimes you can give it extra help by selecting Help / Updates... in the host software or gear-or-hamburger/Check for App Updates in the creative cloud tray app.

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camera raw files from Canon 5D mark 4

New Here ,
Mar 27, 2018

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Hi when I drop in a raw file I get this message appear

Could not place the document ‘_93A0217.CR2’ because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.

Please visit the Camera Raw help documentation for additional information.

not sure how to resolve any help would be greatly apreciated

Adobe Community Professional
Correct answer by ssprengel | Adobe Community Professional

First, you need to be running a version of the CR plug-in hosting software (Photoshop, Premier, Illustrator?) that can be updated to ACR 9.7 or newer.  You should be notified about updates automatically, but sometimes you can give it extra help by selecting Help / Updates... in the host software or gear-or-hamburger/Check for App Updates in the creative cloud tray app.

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Adobe Community Professional ,
Mar 27, 2018

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Which version of Camera Raw do you have installed?

You need at least version 9.7

Cameras supported by Camera Raw

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New Here ,
Jul 16, 2018

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How do I update my Camera Raw to a newer version?

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Adobe Community Professional ,
Jul 16, 2018

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First, you need to be running a version of the CR plug-in hosting software (Photoshop, Premier, Illustrator?) that can be updated to ACR 9.7 or newer.  You should be notified about updates automatically, but sometimes you can give it extra help by selecting Help / Updates... in the host software or gear-or-hamburger/Check for App Updates in the creative cloud tray app.

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Adobe Employee ,
Mar 27, 2018

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Moving this query to Adobe Camera Raw​ community.

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