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camera raw issue opening jpgs

New Here ,
Feb 24, 2020

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I Have Photoshop CS6.

Up to know, I was able to open jpg files from bridge in Camera raw, just by clicking "open in camera raw".

But from a couple of months ago I am not able anymore

I get messages "Camera raw is not activated" "Camera raw needs a product with license"

Of course i have a license for my Ps CS6.

Can anybody help me?

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camera raw issue opening jpgs

New Here ,
Feb 24, 2020

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I Have Photoshop CS6.

Up to know, I was able to open jpg files from bridge in Camera raw, just by clicking "open in camera raw".

But from a couple of months ago I am not able anymore

I get messages "Camera raw is not activated" "Camera raw needs a product with license"

Of course i have a license for my Ps CS6.

Can anybody help me?

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How to

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309

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New Here ,
Feb 24, 2020

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Just to add taht I can open raw files without any problem, but not jpg

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Adobe Community Professional ,
Feb 24, 2020

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Moved to the Camera Raw forum from the Photoshop forum.

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New Here ,
Feb 24, 2020

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Great!!

And....?

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Adobe Community Professional ,
Feb 24, 2020

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This is a more specific forum, and you might get better answers. Off hand, I'm not sure what the issue is, but I would try resetting the preferences of camera raw.

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New Here ,
Feb 24, 2020

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Sorry, I don`t understand.

I believe this is "camera raw" forum. Are you suggesting me to move this question to Photoshop forum?

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Adobe Community Professional ,
Feb 24, 2020

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No, your post was originally in the Photoshop forum. I moved it to the more appropriate Camera Raw forum.

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New Here ,
Feb 26, 2020

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Strongly disappointed with Adobe.

I received a direct message asking me to contact Adobe Team email . I did.

But they didn´t gave me a ny support. They just asked me to buy a new license with the excuse that my current license is "old" and not supported (2013).

This is not the kind of customer service you would expect from Adobe.

 

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Adobe Employee ,
Feb 26, 2020

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Hi Mariano, 
At Adobe we don't have an inbound email address for support. It looks like a scammer pretending to be an Adobe employee has gotten in touch with you. Please check this thread on how to identify Adobe employees in this community.
As per how to contact support, please check this page for more information.
Thanks!

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