Camera RAW Support for Canon 7D Mark II

Community Beginner ,
Nov 02, 2014

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Hi,

I've just purchased the Canon 7D Mark II, connected it to my PC, but then found that Adobe Camera RAW doesn't support it yet. Any updates when this camera might be possibly supported? 

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Correct answer by JimHess | Adobe Community Professional

It has been indicated on this forum that the camera will be supported in the Camera Raw 8.7 final release. It is NOT supported in the release candidate that is available right now. No release dates, but presumably before the end of the year. Take note that Camera Raw 8.7 is only compatible with Photoshop CS6 (new camera support only) and Photoshop CC (complete support including new features).

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Community Beginner ,
Nov 13, 2014

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Take it easy guys, things take time to be tested .. 1 month after the official release date isn't so bad. It is true that there were some "testing" units of the camera but I guess Adobe can't release the final RAW algorithm based on a prototype because Canon might change something before the final release. Production release should be based on a production release.

The camera is shooting decent JPEGs anyway, but of course not up to the performance we are after using raw.

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Community Beginner ,
Nov 14, 2014

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Does the newish Beta 8.7 DNG converter work for 7D 2 RAW files?

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Adobe Community Professional ,
Nov 14, 2014

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No, the work for the DBGC 8.7 RC on Adobe Labs was finalized before the 7D Mark II came out, so we’re all waiting for the final version of ACR 8.7 to include support, for this and a few other very new cameras.

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Community Beginner ,
Nov 14, 2014

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thank you for the prompt reply.

Kim

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Adobe Employee ,
Nov 18, 2014

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Support for Canon 7d Mark II has been added to ACR 8.7 final release and Lightroom 5.7 tonight!! Cheers!

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LEGEND ,
Nov 18, 2014

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Good to see you, Adriana. 

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Adobe Employee ,
Nov 18, 2014

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Explorer ,
Nov 19, 2014

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I'm struggling with this new release. I'm getting error messages that ACR 8.7 & DNG Converter won't install. Lightroom 5 did install just fine. CS6 install however didn't work. So here's my problem. I've been using CleanMyMac 2 and Apple's Yosemite. I'm told that CleanMyMac2 may delete Adobe management files making updates have these error problems.

Extension Manager 6.0.8 Update

Installation failed. Error Code: U44M1P7

Adobe Photoshop 13.0.6

Installation failed. Error Code: U44M1P7


I contacted MacPaw Customer Support and they sent me a MacPaw Support Tool that grabs all system activity and creates several logs.


Should I actually use this tool to gather that information and send it to them. Seems scary giving them these files. Can anyone give me advice?

I really need CS6 update so I can shoot RAW files with my new 7D Mark II. Maybe I need to just reinstall CS6 and hope I can restore my presets and plugins.

Thanks- ROGER

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Adobe Employee ,
Nov 19, 2014

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Follow the steps on this link and use the installer for the MAC. Let me know if it helps you.

Camera Raw plug-in installer

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Adobe Employee ,
Nov 19, 2014

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Ideally you should not be using Cleanmymac as it does make changes to files which can impact working of Adobe Photoshop. It probably thinks those files are not being used, If still you use it then make sure it does not touches your Adobe Photoshop folder installed in /Applications.

You need not uninstall, Reinstaling would also work.This is required to repair the crticial files which have been modfied or deleted, For patching these files are critical and it fails if these file are in anyway modified by external tools.This can happen if you have disk cleanup tools like MacKeeper or Cleanmymac.

Regards,

Ashutosh

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Explorer ,
Nov 19, 2014

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Whew!

Thank you . . . ACR Installed and happy that my Canon 7D Mark II is compatible.

I appreciate your help - - User error is 99.9% of the problem and I fit into that category. I'm glad for people like you that help people like me!

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New Here ,
Jan 28, 2015

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Iv got my self a Canon 7D MkII and wondering if Canon RAW will support Photoshop Elements 10?

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Adobe Community Professional ,
Jan 28, 2015

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The 7D2 came out after PSE13 was the current version of Elements so you’d need that. Adobe stops updating older programs when a newer version comes out, and Elements is new each summer/fall timeframe.

The DNG Converter 8.7 or newer can be used to convert a folder of CR2 files to DNGs that the older ACR plug-in can open in PSE10; however, both PSE13 and DNGC 8.7 have a minimum OS version of OSX 10.7 and Windows 7, so if you’re still running an older OS you may be stuck until you upgrade.

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New Here ,
Feb 11, 2015

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I can open my raw files in photoshop elements but cannot view them having imported them into my mac.  I want to be able to see them in preview but they will not come up so this is a real time waster - what's going on!  The camera is great but processing and being able to sort files is a must!

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