Camera raw troubleshot on windows 7 pro 64bit

Hello everyone.

I've a big issue on camera raw since some month, and actually is going impossible to work with it.

Everytime that i open an image and i try to work on it, when i move any cursors i see some square (with the same image in it, or trasparent background, etc) that changes it dimension and position if i move again the cursor (see the video below)

I tried to re-install PS and CR, to update the drivers of my graphic card, to disable the GPU acceleration/support, but nothing works.

Someone could help me please?

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Camera raw troubleshot on windows 7 pro 64bit

Hello everyone.

I've a big issue on camera raw since some month, and actually is going impossible to work with it.

Everytime that i open an image and i try to work on it, when i move any cursors i see some square (with the same image in it, or trasparent background, etc) that changes it dimension and position if i move again the cursor (see the video below)

I tried to re-install PS and CR, to update the drivers of my graphic card, to disable the GPU acceleration/support, but nothing works.

Someone could help me please?

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Correct Answer by Ged Traynor
Adobe Community Professional, May 28, 2018
Correct Answer by Ged Traynor
Adobe Community Professional, May 28, 2018

Hi

Have you tried disabling Use Graphics Processor in Camera Raw preference

In Photoshop go to Edit > Preferences > Camera Raw and disable this option, restart Photoshop

Untitled11.jpg

Looks like it's GPU related

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

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Re: Camera raw troubleshot on windows 7 pro 64bit

Correct Answer by Ged Traynor
Adobe Community Professional, May 28, 2018

Hi

Have you tried disabling Use Graphics Processor in Camera Raw preference

In Photoshop go to Edit > Preferences > Camera Raw and disable this option, restart Photoshop

Untitled11.jpg

Looks like it's GPU related

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

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Re: Camera raw troubleshot on windows 7 pro 64bit

I tried to disable it in PS but it didn't work.

I just tried to do it in CR and it works fine

But, i'd like to know, which could be the problem? the GPU is a nvidia 980Ti with 6gb of ram.

I tried to follow the istruction to set some options in the GPU control panel but it doesn't work...

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Re: Camera raw troubleshot on windows 7 pro 64bit

Thanks, Ged. That menu you screencapped above was - for me - found in Bridge > Edit > Camera Raw Preferences. I couldn't find it in PS and in fact left the tickbox for "Use Graphics Processor" checked in Photoshop > Edit > Preferences > Performance. Doing it in CR only seems to have fixed the issue for me (so far).

I also have an NVIDIA GPU ( GeForce GTX 960 )

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Re: Camera raw troubleshot on windows 7 pro 64bit

Adobe Community Professional, May 30, 2018

Hi

You can find Camera Raw preferences in Photoshop, go to Edit > Preferences > Camera Raw

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Re: Camera raw troubleshot on windows 7 pro 64bit

without GPU acceleration camera raw works veeeeery slow...some more advice to solve my/our problem?

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Re: Camera raw troubleshot on windows 7 pro 64bit

Hilarious! I swear it wasn't there a minute ago.

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