Can't Install Camera Raw 8.5 w/Photoshop CC on OS X

Explorer ,
Jun 12, 2014

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I'm trying to install Adobe Photoshop Camera Raw 8.5 for CC on OS X. I open the .dmg file and run the AdobePatchInstaller.app. I get "Update Failed. Updates could not be applied. This patch is not applicable for you..." Hmmm. I am using Photoshop CC and I did download AdobeCameraRaw-8.5-CC-mul-AdobeUpdate. Thoughts?

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Adobe Community Professional ,
Jun 12, 2014

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What OS X version are you running? What precise version of PS-CC are you running?

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Explorer ,
Jun 13, 2014

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OS X 10.9.3

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

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New Here ,
Jun 14, 2014

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I'm seeing the same problem with both of my Macs, and I'm running with the same OS X and Photoshop versions.

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Community Beginner ,
Jun 19, 2014

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Same problem here.  Every single freaking time they update camera raw this happens.  Adobe's website is also not working or very slow. 

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Adobe Employee ,
Jun 19, 2014

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Hi All,

Please provide me with a snapshot from Ps->Help->Update->Preferences. Please ensure Camera Raw entries are present here.

Please confirm your ACR version from Help->About Plugin->Camera Raw and provide us with the following logs.

You can find them at:

ACR Installer logs

For Mac:

Library\Logs\Adobe\Installer

For Win:

Program Files(x86)\Common Files\Adobe\Installers


AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


You can zip all the files together and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

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Engaged ,
Jun 19, 2014

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Hi Ashutosh

I have the same problem, updated to PS CC 2014, AAM reports that there are no updates and yet ACR version is 8.4.1. There are no installer logs for Photoshop Camera Raw beyond 8.4.

Bridge also did not update or even show up in CC.app as an item that needed to be updated. I needed to uninstall Bridge (with uninstaller) quit the CC.app and once restarted it found the new version and installed.

reference_16_55_10.jpg

Mac 10.8.5

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Engaged ,
Jun 19, 2014

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Is there a direct link to download that can be posted for the new ACR?

thanks

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Adobe Community Professional ,
Jun 19, 2014

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Engaged ,
Jun 20, 2014

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thanks, but unfortunately the patch doesn't work for me. Mac 10.8.5 CC.... the cloud app shows that the account is active and on.

These subscription updates are beginning to have a real cost in lost time.

Is there a single upload available just for Camera Raw 8.5 without an installer?

reference_07_17_33.jpg

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Adobe Employee ,
Jun 20, 2014

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Hi All,

Please provide a screenshot from Ps->Help->Update->Preferences. Please ensure Camera Raw entries are present here.

This ensure your updates application.


If it is not present then you need  to re-install PS CC 2014 It would be listed in Previous Version section. (http://helpx.adobe.com/creative-cloud/help/install-apps.html)


Regards,

Ashutosh

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Engaged ,
Jun 20, 2014

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Camera Raw is not included in the list I will try to reinstall.

Is there a reason that this is occurring? This seems to have effected Mac and PC's so I assume it's not on the client side?

SSPrengel - thank you!  I found the standalone ACR 8.5 within the Payloads folder of the DMG. If the reinstall of PS 2014 doesn't work I will manually install it from there. Thanks again.

reference_07_42_00.jpg

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Adobe Employee ,
Jun 20, 2014

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Yes this is the reason Camera Raw Product Update are not being identified.

Manual installation of ACR patcher will also not work unless ACR is listed in this list.

Regards,

Ashutosh

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Engaged ,
Jun 20, 2014

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Unfortunately uninstalling PS 2014 didn't work -

I uninstalled with the uninstaller CC PS 2014, twice, once without the prefs and once with the prefs removed, and I have restarted the computer. But ACR is not listed in the Updater prefs and it shows all apps are up to date.

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Explorer ,
Jun 20, 2014

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I'm having the same issue, had a similar issue with Extension manager CC a few months ago & after days of correspondence still never got it fixed!

Strangely, my standalone LR updated to 5.5 / with ACR 8.5 no problem !

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Community Beginner ,
Jun 20, 2014

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Lightroom is included with is own Camera Raw sort !!!

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Explorer ,
Jul 06, 2014

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Hi Ashutosh,

below is my preference screeshotScreen Shot 2014-07-06 at 18.33.57.png.

1. I tried reinstalling PS CC 2014 number of times.

2. Updated my CC.

3. Quit and relogged into CC each time i reinstalled or did something related to PS.

Stll no hope to see the update of ACR.

My OS: Mac OS X (10.9.4)

PS CC: 2014.0.0.xxxxx

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Community Beginner ,
Jun 20, 2014

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i did uninstall Bridge CC Photoshop CC + Photoshop CC 2014

uninstalled Adobe Creative Cloud Desktop App + Trashed Adobe Manager etc...

this is not working at all Camera Raw still in 8.4

this situation come from February update since the last version of CC did not update automatically Camera Raw i had to uninstall Bridge to get the update but this major update this is not working at all

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