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can't open raw file.

New Here ,
Jan 24, 2017

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recently i had purchased a new sony rx100 m5, however the photo taken from the camera can't be open with lightroom or photoshop., i had update both to latest version and renew subscription . the film extension name is DCS.00xxxxx ARW.

kindly if someone can help

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

lr 6.8 and ps cc 2017 both support cr 6.8 which is needed for your camera.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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can't open raw file.

New Here ,
Jan 24, 2017

Copy link to clipboard

Copied

recently i had purchased a new sony rx100 m5, however the photo taken from the camera can't be open with lightroom or photoshop., i had update both to latest version and renew subscription . the film extension name is DCS.00xxxxx ARW.

kindly if someone can help

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

lr 6.8 and ps cc 2017 both support cr 6.8 which is needed for your camera.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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798

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 24, 2017 0
Adobe Community Professional ,
Jan 24, 2017

Copy link to clipboard

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lr 6.8 and ps cc 2017 both support cr 6.8 which is needed for your camera.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jan 24, 2017 0