Can't Upgrade to Camera Raw 8.2 in CS6

Here are the details:

Choosing Help > Updates... gives me the:

Adobe Applications Manager

Says "Checking for Updates..." With spinning wheel below which never ends

So I went to the Adobe website and downloaded and successfully ran Adobe DNG and Camera Raw Converter 8.2, but Photoshop still thinks it has version 8.1.0.43

Also when I run Adobe DNG Converter, it says 8.2.0.9.4

Just Photoshop isn't recognizing the upgraded plug-in.  All I need is for Photoshop to know it has the upgraded Camera Raw 8.2.  How do I do that?

Thank you!!

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Correct Answer by Yammer
Correct Answer by Yammer

Try downloading the update from this link on Adobe Blogs, and install it manually.

http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected

15 Replies

Re: Can't Upgrade to Camera Raw 8.2 in CS6

Adobe Community Professional, Oct 06, 2013

photoshop cs6 can only be upgraded to camera raw 7.1.

either upgrade to ps cc or use the dng converter.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Adobe Community Professional, Oct 07, 2013

kglad wrote:

photoshop cs6 can only be upgraded to camera raw 7.1.

either upgrade to ps cc or use the dng converter.

Since when?  I have Photoshop CS6, and I have installed and am using Camera Raw 8.2.  It will read all my Lightroom adjustments.  I just don't have access to new features.  I think your answer is not right.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Bummer.  OK.  But I still have the larger problem of the Adobe Applications Manager giving me nothing but the spinning wheel when I choose "Help > Updates" from within Photoshop.  Does that mean nothing at all can be upgraded within photoshop cs6 anymore?  Or is there a problem with my Adobe Applications Manager?

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

I'm sorry, me again.  That answer cannot be correct.  Look at what is on the support home page:

ANNOUNCEMENT: Camera Raw 8.2/DNG Converter 8.2 now available

We are happy to announce, Adobe Camera Raw 8.2 and DNG Converter 8.2 are now available. To update Adobe Camera Raw, use the update mechanisms in Photoshop CS6 or CC. (Help > Updates)

For more details on keeping Photoshop Up-To-Date: http://adobe.ly/PS-Up-To-Date For the latest camera support in older versions of Photoshop (CS2-CS5) see this article:

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Adobe Community Professional, Oct 07, 2013

Adobe updates the camera-raw plug-in for current versions of software, only. PS-CC (14) subscription license, PS-CS6 (13) perpetual license and Photoshop Elements 12 are the currently purchasable versions so they can all be updated to ACR 8.2, unless you’re on Windows XP which does support Elements, but doesn’t support ACR 8.2 so on XP you can only use PSE12 with the ACR is ships with.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

I'm using PS-CS6(13) on Mac Mountain Lion.  So why can't I upgrade?  Frankly, I think it is a problem with the Applications Manager, as I described.  Does anyone else ave this problem where the Applications Manager just sits there with the spinning wheel?  I sure would love some help on this!!

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Please provide us with the following logs.

You can find them at:

ACR Installer logs

For Mac:

Library\Logs\Adobe\Installer

For Win:

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

For Mac:

/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

For Win:

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

You can zip all the files together and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,

Ashutosh

asnigam@adobe.com

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Has this issue been resolved?  I too can't seem to upgrade to Camera Raw 8.2 on CS6.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Correct Answer by Yammer

Try downloading the update from this link on Adobe Blogs, and install it manually.

http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Actually, that link just let's you download Camera Raw directly but it doesn't identify the update to CS6.  You still have to go into Photoshop and choose Help>Updates to apply the update.  That is where my problem occurs, I just get a spinning wheel from Applications Manager and no error code or anything.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Adobe Community Professional, Nov 01, 2013

Isn't that download an installation package that you run to actually install Camera Raw?  The installer, when run, should replace your existing Camera Raw with the newer version.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Wow, thank you SO much, JimHess, and please accept my apologies, Yammer.  That link is EXACTLY what I needed.  Thank you all for your help and persistence. 

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

I have not had time to send in the logs as was requested, so, no--the issue was not resolved for me.  I did install Camera Raw on my computer manually, but the problem for me is that when I then try to update through CS6, Applications Manager just churns ad infinitum.  If the link in the post below bypasses Applications Manager to apply an update to CS6, then that might do the trick.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

jic777, I was wrong about what I said before, and Yammer's link was exactly what I needed.

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Re: Can't Upgrade to Camera Raw 8.2 in CS6

Ok. Got it.  Thank you, folks!

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