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Cannot update Camera Raw from 6.7 to 7.1

New Here ,
May 30, 2012

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When I try to update Camera Raw from 6.7 to 7.1, from the 7.1 setup file I downloaded, I get the error:

"Update failed

Updates could not be applied

This patch is not applicable for you. Please check for updates from the help menu in your product to see a list of latest updates available."

If I go to help in Photoshop CS5 and click on updates, it says that all of my programs are up to date, but Camera Raw is still 6.7. It absolutely refuses to update to 7.1

I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Please help????

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Cannot update Camera Raw from 6.7 to 7.1

New Here ,
May 30, 2012

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When I try to update Camera Raw from 6.7 to 7.1, from the 7.1 setup file I downloaded, I get the error:

"Update failed

Updates could not be applied

This patch is not applicable for you. Please check for updates from the help menu in your product to see a list of latest updates available."

If I go to help in Photoshop CS5 and click on updates, it says that all of my programs are up to date, but Camera Raw is still 6.7. It absolutely refuses to update to 7.1

I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Please help????

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May 30, 2012 0
LEGEND ,
May 30, 2012

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I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Yes. You need to upgrade. Upgraded hardware frequently causes people to purchase updated software. Just like updated software frequently causes people to purchase updated hardware. There is a price to be paid for owning the latest and greatest.

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May 30, 2012 0
New Here ,
May 30, 2012

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Ok, so I have to pay to upgrade from 6.7 to 7.1? Seriously? Do you know how much? Geez, I just bought CS5 not too long ago now I have to pay to get an update to Camera Raw, really?

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May 30, 2012 0
Adobe Employee ,
May 30, 2012

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Moving this discussion to the Adobe Camera RAW forum.  You may want to look into converting your RAW images to DNG files.  You can then open the DNG files in older software.

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May 30, 2012 0
LEGEND ,
May 30, 2012

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You don't have to pay, but you will have to go through a few extra steps to use the free DNG converter package.  Basically it works like this:  You convert your D3200 images to DNG files, then Photoshop CS5 can open the DNG files.  You get all the features you always had in your Photoshop CS5 package.

Or you can pay and have the utmost in convenience and latest in conversion technology - files will just open right up in Camera Raw 7 on Photoshop CS6.

How much did your camera cost?  Did it not occur to you that maybe you want to pay a little for a new photo editor to go with it?

-Noel

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May 30, 2012 0
New Here ,
May 30, 2012

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Yes Noel, that is why I bought CS5. Where do I pay for Camera Raw updates?

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May 30, 2012 0
LEGEND ,
May 30, 2012

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Sharity84078 wrote:

Where do I pay for Camera Raw updates?

You pay to upgrade to Photoshop CS6, that's how you get ACR 7.x.

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May 30, 2012 0
Mentor ,
May 30, 2012

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If you bought CS5 very recently (I don't know the cut-off), you might get a free upgrade. I'm sure I read something like this somewhere, but I've slept since then.

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May 30, 2012 0
New Here ,
May 31, 2012

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Great! I guess I'll be using DNG instead 😞

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May 31, 2012 0
Mentor ,
May 31, 2012

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Sharity84078 wrote:

Great! I guess I'll be using DNG instead 😞

Did you look into the free upgrade thing?

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May 31, 2012 0
New Here ,
May 31, 2012

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Well I called them, and after getting to the right person, since they only support the latest version, I cannot update Camera Raw to 7.1 without purchasing CS6! Which I understand the concept of why they only support the latest version, but I think they need to support the lastest 2-3 versions cause I just purchased CS5.5 Design Premium on 1/16/2012, that's just a little over 4 months ago, so for me to go out and but CS6 is just ridiculous! Had I not upgraded my camera, I wouldn't have this issue right now. But, the last guy told me that if I download the trial of CS6, that Camera Raw & DNG converter are free plugins and "maybe" after uninstalling the trial I could continue to use those plugins with CS5. I don't even have DNG converter installed, and even if I did, it also would not support my camera without updrading it to 7.1, which I would also need to upgrade to CS6 in order to do. So if the trial/plugin thing doesn't work, I am screwed. I am so frustrated and mad at Adobe right now you can see the smoke coming out of my head. I don't think it's fair that they do this to customers who pay that much $ for thier software. & then they had the nerve to blame it on me buying the new camera! Whatever!

So, I hope this works, I guess we'll see.

Thanks for everyone's help! I appreciate you all.

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May 31, 2012 0
Adobe Community Professional ,
May 31, 2012

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The DNG converter is a stand-alone application. Version 7.1 will work irrespective of Photoshop version.

The DNGs can then be opened through ACR 6.7 in Photoshop CS5. You'll be no worse off than you were with the D3100.

You'll find it >here< (Win) or >here< (Mac).

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May 31, 2012 0
Adobe Community Professional ,
May 31, 2012

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BTW blame Nikon in this case. It wouldn't cost them a calorie to support the openly specified DNG format, which is the only thing with potential as a universal standard format. Leica does it, and a very few others. Then all of this would have been a non-issue.

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May 31, 2012 0
May 31, 2012

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Sharity84078, as D Fosse wrote, you can edit your RAW files in CS5 after convering them to DNG's using the DNG Converter, which is a free, stand-alone application.

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May 31, 2012 0
Mentor ,
May 31, 2012

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May 31, 2012 0
New Here ,
Aug 18, 2012

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I totally agree, all the other products in the world are supported and updated for free, it is ridiculous that after less than a year we lost support and maintenance updates for CS5.5, it is normal to get a new camera and adobe software should supported it until the dead of that particular version IS CS5.5 DEAD,  common.

I had a canon t2i camera shouting raw files; I bought the "best" media edition tools in the world (ADOBE CREATIVE SUITE 5.5. PRODUCTION PREMIUM') because I was motivated by their amazing features.

Now, I bought a canon t4i camera for 850 USD, now I have to pay and UPGRADE to CS6 paying another 450 USD, to get CAMERA RAW 7.1 to support my new camera???? Ridiculous.

I am totally piss off, I don’t need the extra  features from CS6 just the CAMERA RAW SUPPORT FOR MY CAMERA, I notice Canon 5D Mark III is supported by Camera Raw 6.7 same should apply for new cameras or

Adobe should publish a letter declaring CS5.5 DEAD and wipe everything related with that version from their site.

It is like the auto industry doesn’t bring support to car models 2011 or behind; you cannot use these new tires.

What is the real deal here is the RAW format from t4i totally different  than the 5d mark II or IDX supported cameras or is it just a filter list in order to force people to gent CS6.

Oracle corporation and many other companies support their software for more than 10 years It doesn’t matter if the hardware change.

Rip-off.

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Aug 18, 2012 0
Adobe Community Professional ,
Aug 18, 2012

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MPpulido, sorry to hear your frustration.  No, it's not just a filter list, and yes, camera manufacturers change stuff. 

You're not forced, however, to upgrade if you don't want to.  Adobe provide a free DNG converter which makes your new camera files compatible with much older versions of Photoshop, as well as CS5.  You'll find the download links here: http://www.adobe.com/uk/products/photoshop/extend.displayTab2.html#downloads

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Aug 18, 2012 0
New Here ,
Aug 18, 2012

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Thanks Victoria for your answer and for the workaround,

But If RAW files are not an standard, sure canon provided the most recent RAW format specification to Adobe, because you already implemented in Camera Raw 7.1.

The question is why you (Adobe) don’t permit use the 7.1 version to CS5 and CS5.5 owners.

It is not a technical limitation I think it is a commercial decision. (Not fare at all for all your customers who wants to update their cameras).

Sure I am not forced to upgrade, but it is a shame that my OLD software CS5.5 software don’t support the current RAW files specification. CS5.5 It is NOW OBSOLETE. Not supported, not upgradable (at least from the RAW perspective.

Should we avoid shoot RAW to use CS5.5. or use the proposal work around. What a shame.

Regards,

Marco.

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Aug 18, 2012 0
LEGEND ,
Aug 18, 2012

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MPpulido wrote:


...sure canon provided the most recent RAW format specification to Adobe...

Hah!  One would think that would be the case, but it's not.  Neither Canon nor Nikon shares any details with Adobe, like, for instance, Pentax does.  Adobe engineers have to get their hands on each camera model, test them and develop their own profiles.

The DNG Converter is free.  It's not reasonable to expect Adobe to provide a plug-in for non-supported versions of Photoshop.  What is reasonable is to expect prospective camera buyers to make sure their camera is supported by their software of choice before paying for the camera.

You could also pressure Canon to support the DNG format in-camera.

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Aug 18, 2012 0
New Here ,
Aug 18, 2012

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New Canon owners DON’T BUY ADOBE PRODUCTS, be aware than Adobe will not support your future camera models, you have to upgrade your adobe software EVERY YEAR, because in less than a year your Adobe products will become OBSOLETE and no support or updates will be available to use your new cameras.

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Aug 18, 2012 0
LEGEND ,
Aug 18, 2012

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The Adobe policy is to provide free updates for currently shipping products. The current version of Photoshop is CS6, the current Camera Raw is 7.1.

Providing backwards compatibility of older software with newer versions of Camera Raw is a major technical problem. Camera Raw is a plug-in with dependancies on the host version of Photoshop's SDK. Camera Raw 7.x is designed to use the CS6 SDK. Photoshop CS6 has different platform requirements than Photoshop CS5 had. So, trying to force fit Camera Raw 7.x to work in Photoshop CS5 would require a code branch of the Camera Raw code that would substantially complicate future development–meaning it would put a major dent in the development resources that Adobe could apply to future updates–a bad thing for current customers. Personally, as a CS6 user, I would not like that at all.

Adobe provides backwards compatibility for new cameras in old versions of Photoshop for free. Yes, it's an additional step but one that only costs a bit of time on your part. The free DNG Converter is capable of producing DNGs that are compatible back to Camera Raw 2.4 in Photoshop CS...and again, this is free and something that Adobe didn't HAVE to do...

You want new cameras to be supported in older software–fact is these new cameras produce new raw file formats that are proprietary and undocumented–it takes a lot of work o decode new formats. This problem is a direct result of the failure of the camera companies to adopt a raw file format standard that would eliminate the need for new camera format decoding...you are perfectly happy buying a new camera that creates a new, un-compatible raw format and blame only Adobe for failing to upgrade old software? Your expectations are unrealistic and you are trying to place blame on the wrong party, it's the camera company's who are at fault for not adhering to some sort of standard that would free users of the problems they face now. Blame the company that sold you the camera that is not compatible with your software...it ain't Adobe's fault.

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Aug 18, 2012 0
New Here ,
Aug 18, 2012

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That is exactly the point, how is possible to consider a software OLD and OBSOLETE and UNSUPPORTED if the software ADOBE CREATIVE SUITE 5.5 PRODUCTION PREMIUM, was sold DIRECTLY by ADOBE, 9 months ago. It is not unrealistic it is a rip-off.

That specifically is my complaint, I understand the technical difficulties, I am a software developer, but also I understand that the RAW support could be implemented in the CS5 plugging too, without the new SDK paraphernalia, As adobe implemented in the “free DNG Converter”

My intention is not blame Adobe, It is to let people now what will happen with Adobes’s products in the future, when people upgrade their CANON cameras:

YOU HAVE TO PAY THE UPGRATE TO NEW RELEASE TO CONTINUE USING YOUR CURRENT CAMERA FEATURES OR DON’T SHOOT RAW or user the Adobe’ work around.

I think everybody understood this situation, I also understood your point, I respect it, but I don’t agree.

Regards,

Marco.

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Aug 18, 2012 0
LEGEND ,
Aug 18, 2012

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Marco, is there some problem with upgrading Photoshop to each new release?  I'm not seeing it.

You make the assumption that there's no new functionality that brings value to the upgrade.

Why did you buy a new camera?  Are you thinking that new hardware is worth buying, but new software is not for some reason?

And there is always the free DNG converter solution, allowing you to use any new model camera with just about any old version of Photoshop's Camera Raw.

-Noel

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Aug 18, 2012 0
LEGEND ,
Aug 18, 2012

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MPpulido wrote:

That is exactly the point, how is possible to consider a software OLD and OBSOLETE and UNSUPPORTED if the software ADOBE CREATIVE SUITE 5.5 PRODUCTION PREMIUM, was sold DIRECTLY by ADOBE, 9 months ago. It is not unrealistic it is a rip-off.

Again, your expectations are unrealistic...while you may have bought CS 5.5 only 9 months ago, you did so on the end of the upgrade cycle...you should have expected a new upgraded version would not be released not long after you bought CS 5.5.

Nature of the beast...your expectations that CS 5.x would be upgraded was unrealistic...once a new version ships, the outdated versions will not ever be upgradable...your bad dooode...and again, the solution to your issue is the free DNG Converter–which is free BTW...something Adobe did NOT have to do...

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Aug 18, 2012 0
Explorer ,
Aug 19, 2012

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Noel, I just bounced over from the general discussions forum.  I downloaded the standalone DNG converter...and guess what?  It does not see the .CR2 files from the Canon T4i.  In all honesty, had I known the 6.7 update would not have handled the T4i, I would have selected the "convert to DNG" upon downloading from the SD card.  It simply never occurred to me that Adobe wouldn't keep up with it, CS5 Extended is not that old.  As I have never had such a thing happen, I did my usual and deleted the files from the card.  Then, thinking it might be a card issue and not an Adobe issue, I reformatted that card.  Now, surely enough I can move the files BACK to the card and then import them again in Bridge, using the option to convert.  But be aware that the standalone DNG converter is NOT seeing these files.

This is really something everyone should be aware of.

I will switch to CS6, just not at the moment...unless I have no other choice.  It isn't so much the cost of the software as it is the tremendous amounts of files that are never quite cleared up, all the plug-ins, etc.

I will let you know how the operation of moving the files back to the card and then importing them again goes.  I have to switch to the tower to do that.  BB in a bit.

Indy

Update:  This is referring to the Canon T4i only:

1.  The Adobe Standalone DNG converter does NOT recognize, see, the .CR2 files created by the T4i at all, therefore it cannot convert what it does not see.

2.  After moving the files from my computer back into the original folder on the SD card for that camera and importing them again via Bridge and choosing the "convert to DNG" option...the converter informed me that it failed for all 65 files.

So in otherwords, I am forced to upgrade now whether I wanted to or not.

Message was edited by: IndyMcDuff

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Aug 19, 2012 0
LEGEND ,
Aug 19, 2012

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What version of the DNG converter did you download?  For THAT application you need the very latest version, 7.1. 

It's Camera Raw 6 that's locked to Photoshop CS5.  You always want the latest DNG converter.  It embodies the latest knowledge of cameras and produces a file that the older versions of Photoshop can open.

Yes, it's confusing, but I believe you'll be able to get there from here.  And since you've bought a new camera, I know funds may be short, but it's worth getting Photoshop CS6 for the quite significant improvements they've made in the raw conversion algorithms.

-Noel

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Aug 19, 2012 0
LEGEND ,
Aug 19, 2012

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Scratch that.  It appears T4i support is not yet in the DNG Converter 7.1.  This is the first I've heard of a difference in camera support between Camera Raw and DNG converter of the same version.

Adobe sure does make this confusing, don't they?

Be patient.  They release a new version every 3 months or so, and your camera is no doubt going to be in it.

Blame Canon on the delays.  They both make new formats for every new camera, and they do NOT share the specifications, so the Adobe folks are saddled with reverse-engineering each new camera's output.

-Noel

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Aug 19, 2012 0
Engaged ,
Aug 19, 2012

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> Blame Canon on the delays

really ? Adobe has already all the necessary details to work with T4i raw files (ACR v7.1.0.354 opens them just fine) - they (Adobe) just did not update DNG converter for whatever reason and you are suggesting to blame Canon for that delay w/ DNG converter update ?

PS: and T4i (at least non compressed raw files) actually seems to be supported by DNG converter 7.1.0.354 - so even that is not an issue...

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Aug 19, 2012 0
New Here ,
Aug 21, 2012

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You can open the RAW files from a D3200 in the latest ViewNX2 which is free from Nikon.

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Aug 21, 2012 0
New Here ,
Sep 25, 2012

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I am still dealing with the DNG converter, thanks Adobe for the converter, but no thanks at all for don't suppor CS5.5, I think I lose a lot of money in your products, I cannot open my RAW (without workarrounds)  files with your software, especifically CS5.5 photoshop exended.

You know camera raw is a great plugin and you are forcing us to upgrade in order to have the version 7.1

Why you dont sale Camera Raw as an independent product? mmm.... maybe I know.

Marco

PD. my recomendation, if you are a CS6 customer, be aware than maybe your next camera will be supported only in CS7, and you have to pay the updrage, if you are planing to upgrade your camera don't buy CS6 wait until CS7.

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Sep 25, 2012 0
LEGEND ,
Sep 25, 2012

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Marco, you have paid for an upgrade to a new camera that became available after the previous version of the Adobe software was released.

Why is it difficult to think that you need to pay for new software that became available after the camera came out to support it?

Sure, it would be nice if Adobe was kind to existing users, but since they don't really face customers going to the (non-existent) competition, they can clearly make more money selling you new software.

But it's not all bad - don't look now but there ARE some very nice new features and enhanced image quality in the new version that alone make it worth paying for.

-Noel

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Sep 25, 2012 0
LEGEND ,
Sep 25, 2012

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MPpulido wrote:

You know camera raw is a great plugin and you are forcing us to upgrade in order to have the version 7.1

You are not being forced...you are being encouraged to upgrade to a superior raw processing output. That's why the engineers keep advancing the art.

You can keep using DNG Converter (which allows people using as far back as Photoshop CS) that allows free backwards compatibility. Sure, you're pissed because in order to get the best, most recent raw processing you need to upgrade to Photoshop CS6 and ACR 7. This has been the policy since ACR was first released in Photoshop 7. You want the new stuff? Pay up, otherwise use the free DNG Converter...(which BTW, Adobe is under zero obligation to provide)

Really, you aren't going to get much sympathy from current users of Photoshop CS6 and ACR 7. Really, the new version is worth the upgrade price by itself.

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Sep 25, 2012 0
LEGEND ,
Sep 26, 2012

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Yeah, pay up like the rest of us did.

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Sep 26, 2012 0
New Here ,
Sep 26, 2012

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how much did you paid, i paid more than 18 hundred bucks 10 months ago for the CSC5.5 production premium suit

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Sep 26, 2012 0
LEGEND ,
Sep 26, 2012

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What's your point, MP?  That you bought a lot of valuable software?  That you waited until near the end of a release cycle to do so?

There are those of us who have given Adobe that much and more.  If you want to play, you have to pay.

-Noel

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Sep 26, 2012 0
LEGEND ,
Sep 26, 2012

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MPpulido wrote:

how much did you paid, i paid more than 18 hundred bucks 10 months ago for the CSC5.5 production premium suit...

Like any other honest, mere mortal, I've been paying full price for each upgrade to a new version of Photoshop since I started using it a decade ago or so.

I also paid full price for Adobe Illustrator, Adobe InDesign and Adobe Acrobat Pro, and I only upgraded them as my needs warranted.

What I have not done is fall pray to the mindless buying into a "suite" concept.

The "suite" concept is an invention of Adobe marketing and bean-counting types.  Inconsistency between or among applications in the artificial "suites" should come as no surprise.  The engineering teams are totally independent of each other, they are not only in different buildings but in different cities and states of the American Union, even in different countries.  The fact that they have little if any communication among them is highlighted by requests occasionally made in these forums by top Adobe engineers to let the other teams know when there are problems in one application that impact our workflow in another one.

If you bought into the suite gimmick, I can see why you are upset at being faced with a major expenditure just to upgrade to the latest version of ACR now.  That was your choice when you fell for the suite concept.  Caveat emptor.

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Sep 26, 2012 0
New Here ,
Sep 26, 2012

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All of You are right, it was my mistake, I took the choice to buy that suite, because I am impressed by the quality of adobe products, I am still impressed but I use to have another levels of support on mayor software producer like oracle, the support life for their product are almost 10 years.

I was misinformed and it was my fault, for my a plugin compared with the whole suit is just a minor patch. But in adobe world is is not, again my fault.

Now I am feeling worst, because the subscription option is from my point of view the best option but I didn't took it.

But as you commented I don't need the whole suite as I don't need a subscription to all products, if I have an option to take a subscription only for photoshop and camera raw of course by a fraction of the price sure I will take it, but again what should I pay for a full hotel if I only require a room.

I need your advice, what is the cheapest way to have camera raw 7.1 or 7.2 and future cs6 upgrades for camera raw; as you know I have cs5.5 production premium and I don't require the full upgrade to cs6.

I really appreciate your help.

And my advice. Was not for experts as you, but for newbies like me. I know I had to wait  5 months go get cs6 and not cs5.5 but nothing to do now.

Marco.

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Sep 26, 2012 0
LEGEND ,
Sep 26, 2012

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Marco,

To be even more frank, I have been paying for the Photoshop upgrades after Photoshop 10.x ("CS3") only in order to get the latest version of ACR.  I do not need any of the Photoshop features beyond those of Ps 10.x.  I thought I was going to stick with that version for ever.

Then came some great advances and new features in ACR 5.x, so I upgraded to Photoshop 11.x ("CS4") just to get the latest ACR.

When Photoshop 12.x ("CS5") came out, I was totally underwhelmed, and ACR 6.x didn't move me to upgrade at all.

Then came the amazing rendering of raw files in ACR 7.x, and I jumped at the opportunity to upgrade to Photoshop CS5.1 with the promise of a free upgrade to Photoshop CS6 just a few weeks later.  That's how I ended up with Photoshop 13.0.1 and ACR 7.2RC1 for the single price of the Photoshop CS5 upgrade.

Camera support is not an issue for me, as my older cameras are already supported and my newer ones shoot DNGs natively anyway.

The subscription concept is a terrible idea from my point of view.  I find the mere thought of committing to paying a monthly tribute to Adobe for the rest of my life simply abhorrent.  That's worse than the suite concept.

Adobe has ceased to be in the business of selling software applications.   In order to survive, the corporation must be in the business of selling software upgrades--or rope its customers into paying the monthly Adobe protection fee in perpetuity.

Unfortunately you cannot upgrade from a whole suite to a single point application, so you are stuck in that respect.

If I were in your shoes, I'd find myself with two choices:  buying a full version of Photoshop that I can upgrade on its own in the future, or buy a full version of Lightroom that I can also upgrade individually. As I neither like nor use Lightroom, I'd go for an individual perpetual license to Photoshop.

Realistically I do not need any upgraded new version of any the Adobe applications.  If it weren't for ACR, I'd still be using Photoshop 10.x ACR is worth the $200 upgrade price.

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Sep 26, 2012 0
New Here ,
Oct 02, 2012

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I'm with you MPpulido. You're the only person on here with an ounce of common sense.

The way the average consumer in the digital age has been turned into a sad techno junky as if its laudable or desirable is pathetic.

Software, mobile phone, computer and camera manufacturers are constantly feeding off each others developments to justify the latest upgrade.

To suggest this is done in the interests of "art" or for the benefit of the consumer is chronically naive.

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Oct 02, 2012 0
LEGEND ,
Oct 02, 2012

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So what, the high tech companies should just all go out of business?  They've already sold one to virtually everyone who's buying.  You're saying that should be good enough.  What do they do after that?  Just stop?

You're neglecting to acknowledge that there are new and better things being done, which are valuable and the creators deserve to be paid for them.

-Noel

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Oct 02, 2012 0
New Here ,
Oct 02, 2012

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Thanks For your comments, affected previously, now and in the future, when upgrade their cameras, join us together to at least ask for respect and support.

That is why open source is computing strongly, Linux, g I m p are in the battle to get loyal customer because their products, and not for the "good will".

I qualify adobe products as excelents but the support and sales tactics are not with their customers.

I am going to skip 2 or 3 new releases in order to pay the same amount for CS9 upgrade as soon it will be available. But before pay the upgrade, I should be sure than my camera is supported in that version.

I am not going to pay the upgrade to release 6,7,8 no way.

BTW, it is not the money I don't like to be forced by a company that I am already his. Customer, that I already pay full price for one of the mos complete suites and just after 10 months of usage. No way.

Marco

I am containing shooting raw with my t4i, thinking in moving to a full frame 5d mark III. Editing and exporting with DFP to PS now later who knows.

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Oct 02, 2012 0
New Here ,
Oct 02, 2012

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As you notice, I am writing from my "new iPad" sorry but it is changing some words. Btw, this is my 3rd iPad after the 1, 2 because I liked not because I was forced. 🙂

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Oct 02, 2012 0
New Here ,
Oct 02, 2012

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64 Noel Carboni, Have you really stopped to think about what you're saying?

I have just sat through watching some developer talk about a new focussing tool in CS6. He called it something like "a toy model effect" - laughable. Has nobody thought to tell him how crap this is....that view camera operators knew about this yonks ago and avoided it like the plague.....and for good reason.

There is nothing new under the sun and avarice by the digital age being passed off as "genius" by geeks is a sad reflection of just how gullible some of us are.

I forget which version of Photoshop missed out "contact sheet". This was always useful and the developers knew by withdrawing it it would - in itself - justify an upgrade down the line.

Now then ask yourself, was this "genius" or avarice?

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Oct 02, 2012 0
LEGEND ,
Oct 02, 2012

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I think about everything I write, yes.  Thank you for asking.

I don't fault people for wishing they could get more for their money - we all want that.  I even sang the same song once, until I educated myself on what's available and really did think about how things work.  Then I realized how ridiculous that position is.

No one's making the software you bought last year work worse than it did last year on your computer from last year.  You're getting all the value you paid for, and you are still able to use it this year and from now on.  You even get to use the brand new releases of DNG converter for free, so you don't have to worry about new cameras coming out that your current software does not support.

But if you want to play with the new features in the newest releases you've got to pay.  Where is the fault in that?

You call it greed, I call it what the market will bear.

It's not like those who have bought the previous version are out in the cold.  You get deeply discounted upgrade pricing if you'd like to keep current.  And, if you were so naive as to buy the last version within a month of the new release, they give you a free upgrade.  What, would you have them extend that to 1 full year of free upgrades?

Let me ask you this, Cromwell:  Would you consider working for the next year for free - doing the same work you've been doing?  After all, you have already been paid for doing it this year.

In turn I invite you to think.  It doesn't hurt.

-Noel

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Oct 02, 2012 0
New Here ,
Oct 08, 2012

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Well, Carboni, thanks for the prompt.....and you're right it does not hurt to think so please; practice what you preach.

My point about certain tools holds true and what do you know - "Contact Sheet" is back on CS6, amazing!! I notice you didn't choose to "think" about this point but Adobe have, WOW!!

Why is it so painful to you to merely admit that it was unnecessary for Adobe to remove this feature in the first place?

Surely a bit of honesty wouldn't hurt, would it?

Recently I bought a new Canon Camera and the Raw files wouldn't open in either CS4 or Lightroom ( I expected this) so got upgrades ........no problem until I realised that these are not compatible with something called "Snow Leopard"

As well as my my Mac Pro I have an I Mac which is another cat - LION. "So", I ask the expert, "I'll put LION on my Mac Pro?" "No" he says, "you need to get MOUNTAIN LION!" FFS, how many bloody cats are there?

Passing the Apple Store a few days later I chatted to a friendly "genius" who assured me that I could do this on line via "App Store" but I'd first need to get the latest version of "SNOW LEOPARD".

Back home I realise that there is no "App store" on my Mac Pro 10.5.8 and that the OS upgrades for SNOW LEOPARD start at 6.1 and I need 6.0!

I need MOUNTAIN LION but cannot do this without first upgrading SNOW LEOPARD to a cat inbetween but I have to do this in stages and one of the upgrades necessary is not available.

Naturally I'm now losing the will to live .....all I want to do is get the benefit of the improved software and higher spec camera on my hugely powerful Mac Pro which is not even five years old.

There is probably a way through this irritating mess but as a consumer why shouldn't I expect that something that cost several thousand pounds wont become virtually useless after I get home from a long holiday?

Additionally, why shouldn't the consumer expect to be able to easily upgrade a machine which was sold with the promise that this was one of its USP's?

Of course, all these upgrades promise "awesome new features" "greater stability" etc. etc. but the average consumer is not aided as much by all these new features as you imagine.

If upgrading causes as much problems as I have encountered and all within such a short period surely even somebody as obtuse as yourself might realise that "upgrades" and "compatibility" is primarily designed to justify the outlay......and not to make our lives easier.

I'm not a luddite, I have benefitted as much as anyone from the switch away from analogue but some of the changes over encoding and software features are frankly just a marketing ploy.

We buy, we upgrade, we play around, we get used to what we know....we go on a sabbatical, lovely. We get home get a new bit of kit and everything you knew kicks up stink....followed by days of wasted effort and frustration.......so you buy, upgrade, download,

listen to geeks  - even they aren't up to speed with the changes - and after an exhausting labyrinthine journey (that isn't over yet) somebody gives me a lecture on pricing policy. Give over.

Just how cheap do you think my time is?

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Oct 08, 2012 0
Adobe Community Professional ,
Oct 09, 2012

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cromwell99 wrote:

Recently I bought a new Canon Camera and the Raw files wouldn't open in either CS4 or Lightroom ( I expected this) so got upgrades ........no problem until I realised that these are not compatible with something called "Snow Leopard"

Both CS6 and Lightroom 4 ARE compatible with Snow Leopard.  You need to be updated to 10.6.8.

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Oct 09, 2012 0
Enthusiast ,
Oct 09, 2012

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cromwell99 wrote:

Recently I bought a new Canon Camera and the Raw files wouldn't open in either CS4 or Lightroom ( I expected this) so got upgrades ........no problem until I realised that these are not compatible with something called "Snow Leopard"

As well as my my Mac Pro I have an I Mac which is another cat - LION. "So", I ask the expert, "I'll put LION on my Mac Pro?" "No" he says, "you need to get MOUNTAIN LION!" FFS, how many bloody cats are there?

Passing the Apple Store a few days later I chatted to a friendly "genius" who assured me that I could do this on line via "App Store" but I'd first need to get the latest version of "SNOW LEOPARD".

Back home I realise that there is no "App store" on my Mac Pro 10.5.8 and that the OS upgrades for SNOW LEOPARD start at 6.1 and I need 6.0!

I need MOUNTAIN LION but cannot do this without first upgrading SNOW LEOPARD to a cat inbetween but I have to do this in stages and one of the upgrades necessary is not available.

Naturally I'm now losing the will to live .....all I want to do is get the benefit of the improved software and higher spec camera on my hugely powerful Mac Pro which is not even five years old.

There is probably a way through this irritating mess but as a consumer why shouldn't I expect that something that cost several thousand pounds wont become virtually useless after I get home from a long holiday?

Additionally, why shouldn't the consumer expect to be able to easily upgrade a machine which was sold with the promise that this was one of its USP's?

Of course, all these upgrades promise "awesome new features" "greater stability" etc. etc. but the average consumer is not aided as much by all these new features as you imagine.

If upgrading causes as much problems as I have encountered and all within such a short period surely even somebody as obtuse as yourself might realise that "upgrades" and "compatibility" is primarily designed to justify the outlay......and not to make our lives easier.

I'm not a luddite, I have benefitted as much as anyone from the switch away from analogue but some of the changes over encoding and software features are frankly just a marketing ploy.

We buy, we upgrade, we play around, we get used to what we know....we go on a sabbatical, lovely. We get home get a new bit of kit and everything you knew kicks up stink....followed by days of wasted effort and frustration.......so you buy, upgrade, download,

listen to geeks  - even they aren't up to speed with the changes - and after an exhausting labyrinthine journey (that isn't over yet) somebody gives me a lecture on pricing policy. Give over.

Just how cheap do you think my time is?

Shouldn't you be complaining about this on an Apple forum?   Sheesh.

M

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Oct 09, 2012 0
New Here ,
Oct 09, 2012

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VICTORIA, Yes, thanks, I know this now........ but getting there from 10.5.8 is not straightforward.

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Oct 09, 2012 0
Adobe Community Professional ,
Oct 09, 2012

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cromwell99 wrote:

VICTORIA, Yes, thanks, I know this now........ but getting there from 10.5.8 is not straightforward.

Ah, I see.  You said they weren't compatible with Snow Leopard, which is 10.6, so to update to 10.6.8 would be quite simple.  If you're on 10.5.8 (Leopard, no Snow), then yes, it's a more complex upgrade path.

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Oct 09, 2012 0
New Here ,
Oct 09, 2012

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MOLLYsnoot, making a general point that the computing/digital industries change things and because of ensuing compatibility issues there is a consequential chain reaction of purchases.

The perception is that this is not to the benefit of the consumer.

I would have thought that much would be obvious.

Experience suggests that Adobe do more than most to protect the consumer's rights.

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Oct 09, 2012 0
New Here ,
Oct 09, 2012

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Victoria, .....OMG, I missed out a cat!!!

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Oct 09, 2012 0
LEGEND ,
Oct 09, 2012

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cromwell99 wrote:


Naturally I'm now losing the will to live

Don't feel bad - it's not just a Macintosh thing.

Windows 8 is going to do that to a lot of people.

-Noel

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Oct 09, 2012 0
New Here ,
Oct 09, 2012

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I don't doubt - and THIS is my point - if computer/camera/software manufacturers were made to sing from the same hymn sheet with primary regard for the consumer then these problems would be minimised.

It isn't surprising that they dont because they're out for No. 1.

It doesn't improve my humour or sense of fair play when I read trite platitudes such as: "If you wanna play you gotta pay" because it starts from the premise that the market dictates to the customer and not vice-versa.

Any thoughtful response would recognise that this is unfair.

Good luck.

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Oct 09, 2012 0
LEGEND ,
Oct 09, 2012

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This is the world we live in.  Last I looked "fairness" isn't part of the laws of physics.

What would you suggest?  Government regulation of the software industry?

-Noel

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Oct 09, 2012 0
New Here ,
Oct 09, 2012

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Exchange the use of the word "fair" for "consumer rights" - Yes, some sort of over-arching regulation is required but unless the consmers flex their brains rather than their plastic nothing will happen.

Forums like this should be more pro-active in forcing the hands of manufacturers.

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Oct 09, 2012 0
Adobe Community Professional ,
Oct 11, 2012

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Let's keep this on topic please.  There's no need for personal comments.  (And I'm replying to the original post in order not to single anyone out).

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Oct 11, 2012 0