Canon 6d mark II RAW file will not open with CS5

i just bought 6d mark ii and i updated camera raw to 9 12 and i still getting message that my camera is not supported.

i did updates and i restart cpu, still nothing...

how can i fix it?

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Camera support, DNG
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Canon 6d mark II RAW file will not open with CS5

i just bought 6d mark ii and i updated camera raw to 9 12 and i still getting message that my camera is not supported.

i did updates and i restart cpu, still nothing...

how can i fix it?

Topics

Camera support, DNG
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8.4K

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Correct Answer by 99jon
Adobe Community Professional
| Adobe Community Professional

CS5 can no longer be updated. Try converting to DNG.

DNG Converter is free. You can batch convert a whole folder of CR2 images into Adobe raw (DNG) without any loss of quality and the dng files will be backward compatible with your software.

Get the latest DNG Converter Mac  | Win

8 Replies

Re: Canon 6d mark II RAW file will not open with CS5

Adobe Community Professional, Aug 04, 2017

CS5 can no longer be updated. Try converting to DNG.

DNG Converter is free. You can batch convert a whole folder of CR2 images into Adobe raw (DNG) without any loss of quality and the dng files will be backward compatible with your software.

Get the latest DNG Converter Mac  | Win

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Re: Canon 6d mark II RAW file will not open with CS5

wow, that sucks...

thank you!

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Re: Canon 6d mark II RAW file will not open with CS5

Hello, what´s about photoshop CC 2017. I can work with cr2-files of EOS 6D Mark 2, but in the window "open" I always has the symbols of PS but now thumbs of the pictures I made like cr2-files from the older camera. It´s very angrily for selection.

Windows 7 (all updates) CC included Camera Raw 9.12. The same prblem under win 10

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Re: Canon 6d mark II RAW file will not open with CS5

i'm having the same problem, so i downloaded the DNG converter as you suggested. i plug my card reader in but the converter won't recognize the RAW files on the card. when attempting to convert, the converter states "the source folder does not contain any supported camera RAW files".

ideas?

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Re: Canon 6d mark II RAW file will not open with CS5

Adobe Community Professional, Sep 02, 2017

If you used my link above, the DNG Converter v9.12 will support the 6D mk II. Do you definitely have CR2 files on the card? Are you connecting the camera or a card reader? Full raw, mRaw or sRaw files? Windows or Mac? You are selecting the DCIM folder as the source and a new folder as the destination?

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Re: Canon 6d mark II RAW file will not open with CS5

thank you for taking the time to respond. i figured it out after a couple hours of messing around with it. i was trying to extract and convert the files directly from the card reader and was not allowing me to do that. i finally figured out how to get the image files from the card reader to my desktop without importing via lightroom, and then was able to use the dng converter. will lightroom 5 eventually be able to directly import the files from the card like it did for my previous 6D instead of having to go through this process for the life of the camera?

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Re: Canon 6d mark II RAW file will not open with CS5

Adobe Community Professional, Sep 02, 2017

Take note that the DNG converter works at the folder level. You choose the folder containing the raw files, but don't open the folder. If you open the folder you will get the message that there are no files to convert.

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Re: Canon 6d mark II RAW file will not open with CS5

thanks for your response. it wasn't allowing me to extract the folders directly from the card reader plugged, so i had to import them in a way other than using lightroom and then was able to convert them. took me awhile to figure out but that's how learning goes. a bit of a pain in the butt but there are worse things in the world. thanks.

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