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CS6 & Camera Raw 9.1.1 error: Windows 7 and above needed

Community Beginner ,
Jul 25, 2019

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Hi.

I've tried to install CR 9.1.1 on a Windows 7 Prof. x64 machine with CS6 and get the error "Windows 7 and above is needed". Why and what to do to fix it?

Regards
Tom

Correct answer by virtualtom | Community Beginner

Solved the problem by starting the installer-exe in compatibility mode for Windows 7. Strange enought, but it worked. Thanks for your efforts.

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CS6 & Camera Raw 9.1.1 error: Windows 7 and above needed

Community Beginner ,
Jul 25, 2019

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Hi.

I've tried to install CR 9.1.1 on a Windows 7 Prof. x64 machine with CS6 and get the error "Windows 7 and above is needed". Why and what to do to fix it?

Regards
Tom

Correct answer by virtualtom | Community Beginner

Solved the problem by starting the installer-exe in compatibility mode for Windows 7. Strange enought, but it worked. Thanks for your efforts.

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216

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Adobe Employee ,
Jul 25, 2019

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Hi Tom,

Could you please show us a screen capture of the exact error message you're getting?

Are you using the  update mechanism in Photoshop CS6? (Help> Updates)

Also, in Photoshop, go to Help>About Plugins>Camera Raw. This will tell you which ACR version is installed.

Thanks,

Akash

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Community Beginner ,
Jul 25, 2019

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Solved the problem by starting the installer-exe in compatibility mode for Windows 7. Strange enought, but it worked. Thanks for your efforts.

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Adobe Employee ,
Jul 26, 2019

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Thanks for sharing the outcome.

Glad that you were able to get things back to working.

~Akash

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