Copy link to clipboard
Copied
Help me please !!!
Suddenly my DNG converter stopped converting my CR3 files and status was saying: 'There was an error writing the file'
I have uninstall and install it again and still does not work. Also tried with different SD card but is the same.
Please if you have any suggestions how to fix the bug i am listening!
Thanks
Copy link to clipboard
Copied
Hi there,
We apologize for the issue you are facing while trying to convert CR3 files using the DNG converter.
Would you mind sharing the version of the DNG converter you are currently using? Also, have you tried to change the location to which you are saving the converted files to check if that helps?
You can download the latest DNG converter using the link below.
https://helpx.adobe.com/in/photoshop/using/adobe-dng-converter.html#DownloadtheDNGConverter
Regards,
Nikunj
Copy link to clipboard
Copied
You should run Disk First Aid in Disk Utility to make sure there's no issues with writing to that drive.
Do you have another drive you can test to see if you can convert files that reside on that drive?