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Downloading Camera Raw 9_1 for Mac/ CS6 not possible

Dec 13, 2016

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Why the hack isn't it possible to download the camera raw plug in?

Download keeps on stopping after a few MB saying the server cancelled the connection. What is wrong???

Please don't say try it again or try reconnecting as I did that a million times now...

A quick answer would be great since I need this for work.

It used to be good to have a customer support for products you bought off a company to wrk with them and not search a long time to then find out you can only drop a new thread into some forum not knowing I anybody in charge will read it

We made a fix yesterday that should have addressed this issue. Can you try again and let us know if the download succeeds this time? Thank you!

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Downloading Camera Raw 9_1 for Mac/ CS6 not possible

Dec 13, 2016

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Why the hack isn't it possible to download the camera raw plug in?

Download keeps on stopping after a few MB saying the server cancelled the connection. What is wrong???

Please don't say try it again or try reconnecting as I did that a million times now...

A quick answer would be great since I need this for work.

It used to be good to have a customer support for products you bought off a company to wrk with them and not search a long time to then find out you can only drop a new thread into some forum not knowing I anybody in charge will read it

We made a fix yesterday that should have addressed this issue. Can you try again and let us know if the download succeeds this time? Thank you!

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Adobe Community Professional ,
Dec 13, 2016

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if that's been occurring over the past 2 or 3 days, the problem is local to you.

i updated my cr on my mac yesterday and on my pc 2 days ago without problem.

try using a different internet connection.

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Adobe Employee ,
Dec 20, 2016

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Moving the discussion to Adobe Camera Raw

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Dec 20, 2016

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Atul_Saini, instead of having my question moved I would be very thankful for productive answer or a tip how to solve the problem to be able to use the product I bought of your company.

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Adobe Community Professional ,
Dec 20, 2016

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Have you tried to download from this link?

Camera Raw installer for Adobe Photoshop CC and CS6

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Dec 20, 2016

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Thanks JimHess, yes I tried.

It's all about the version 9.11 for CS6

It still didn't work not from the main computer ( brandnew iMac) nore from the MacbookPro. It keeps on stopping after a few megabyte. 

If you hit continue a million times it might go up to about 60MB to then break down completely and start all over again.

Can someone please help or give me a different (safe) download location?

This shit is important as it's about me be able to do my job.

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Dec 20, 2016

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You have a legitimate complaint, I tried several times, with multiple browsers, to download both the Mac and Windows versions, and encountered the same partial download and abort, or often a 404 error.  I believe you will have to contact Adobe support to rectify, I don't think anybody in this user forum will be able to assist.  And note I did say user forum, there are Adobe employees that occasionally participate, but again as users, not as Adobe support personnel.

Richard Southworth

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Dec 20, 2016

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Thanks Richard. I thought I was the only one going through this problem.

Well for the Adobe contact: I din't find any after lookign for quite a while and got directed to this forum...

IF you should have a contact at hands please let me know. Otherwise I will try to find one once more.

Cheers, David

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Adobe Employee ,
Dec 20, 2016

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Hi,

I am also seeing the download problem and have asked some internal folks to investigate. Apologies for the trouble.

Regards,

- Chris

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Adobe Employee ,
Jan 04, 2017

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We made a fix yesterday that should have addressed this issue. Can you try again and let us know if the download succeeds this time? Thank you!

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Jan 20, 2017

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THanks Jeffrey. it did work now!  Was to busy. Forgot to answer. Sorry!

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Apr 19, 2017

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I'm getting the same problem downloading 9.1.1 onto my MacPro via Safari and iGetter..  reaches about 142mb then starts 'waiting' and waiting and waiting!!

Any advice greatly appreciated..

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Apr 19, 2017

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In case anybody is still there - I solved the problem by downloading via Firefox.. without iGetter..

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