file not found error with network volume

Contributor ,
Feb 13, 2019

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Camera RAW 11.2 unable to open any RAW files from a network attached volume. Same files open from local drive. Tested on two Apple computers OS X 10.13 and 10.14. Easier versions of Camera RAW open the same files from the network volume. This is strictly a Camera RAW 11.2 bug.

David

Correct answer by MQI | Adobe Employee

We are investigating. For now, the workaround is to a) open multiple files instead of just one or b) use Bridge hosted ACR.

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Explorer ,
Feb 13, 2019

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I can confirm that. Especially the RAW 11.2.0.135 matter.

Sometimes it works, if I copy the folder to my Desktop and open the raw there.

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Contributor ,
Feb 14, 2019

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Curious. Camera RAW 11.2 opened through Bridge can open the files from the network drive. Opened through Photoshop. No. Photoshop 20.0.3. I tried rolling back to 20.0.2 and it still didn't work. I updated both Photoshop and Camera RAW on Tuesday but I am not positive if I went from 20.0.1 or 20.0.2.

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Adobe Employee ,
Feb 14, 2019

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We are investigating. For now, the workaround is to a) open multiple files instead of just one or b) use Bridge hosted ACR.

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Contributor ,
Feb 14, 2019

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MQI,

Two files works. That is very strange.

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Explorer ,
Feb 14, 2019

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Sorry to say: The error occured with bridge, too.

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Adobe Employee ,
Feb 15, 2019

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Did you try selecting the file in Bridge and hitting command+ R or did you double click on the file?

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Explorer ,
Feb 17, 2019

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I did a double click and "right-click : open with camera raw..."

and didn't find any logic or pattern. Sometimes RAWs opened when I clicked randomly through finder (go to parent directory, go previous directory, ...)

I rolled back to 10.5 due to another, inacceptable problem(Re: Additional Color Space options ).

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New Here ,
Feb 19, 2019

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I am having the same problem. After upgrading to 11.2 no RAW files from my NAS could be opened. If i copy the DNG file to my desktop it opens normally.  I had to re-install version 10.5. Is Adobe working on a fix for this..?

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Contributor ,
Feb 21, 2019

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Just noticed another, perhaps related, bug.

Camera RAW hosted by Photoshop, open an image and "Enhance". CR creates a DNG file. You cannot open the DNG file, just the original RAW file. "Open Image" is grayed out. Select Done and navigate to the DNG file, open in CR (hosted by PS) and you can open the file.

Camera RAW hosted by Bridge, open and image and "Enhance". CR creates a DNG file. You can open both the original RAW and the enhanced DNG files.

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New Here ,
Apr 01, 2019

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You are right, opening multiple files works

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New Here ,
Feb 16, 2019

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Hi, I have the same issue with ACR 11.2 from Lightroom.

I cannot open the raw with from LR to PS, PS open but the raw file is not loaded.

Rolled back to ACR 11.1 and everything is working again.

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Adobe Employee ,
Apr 03, 2019

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Hi All,

We are happy to announce Camera Raw 11.2.1 and Lightroom Classic 8.2.1 which includes a bug fix affecting the opening raw files stored on a NAS.

This change should also fix issues with Bridge and Lightroom Classic opening raw files using Edit in Photoshop.

Note: It is necessary to install the Camera Raw update to fix this issue. Installing Lightroom Classic 8.2.1 alone will not affect the issue.

You can install the updates on desktop applications via the Creative Cloud App. [CTRL/CMD]+[ALT/OPT]+[ R ] will refresh your app if the update doesn’t appear. See Update apps to the latest release of Adobe Creative Cloud

Please install the update and let us know if you continue to face any issues.

Thanks,

Akash

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