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Filmstrip interface in ACR 10.2 appears as older version.

Community Beginner ,
Mar 22, 2018

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I have a student whose ACR 10.2 Filmstrip area appears to be an older version. There is no option to Merge to HDR or Merge to Panoramic. Any ideas?

pano.png

This is probably 32-bit Windows, which does not support the merge feature.

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Filmstrip interface in ACR 10.2 appears as older version.

Community Beginner ,
Mar 22, 2018

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I have a student whose ACR 10.2 Filmstrip area appears to be an older version. There is no option to Merge to HDR or Merge to Panoramic. Any ideas?

pano.png

This is probably 32-bit Windows, which does not support the merge feature.

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Adobe Community Professional ,
Mar 23, 2018

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Have you had them reset the Camera Raw Preferences?

How To: Reset Camera Raw Preferences - YouTube

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Community Beginner ,
Mar 28, 2018

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Thanks Chuck, we'll give that a try.

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Adobe Employee ,
Mar 26, 2018

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What process version is he using? Please go to calibration panel and make sure the current version is selected.

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Community Beginner ,
Mar 28, 2018

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I had forgotten about that feature, Adriana. I'll have her check. However, on my computer, selecting an older version only changes the Basic panel. The Filmstrip area is unaffected.

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Engaged ,
Mar 28, 2018

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This is almost certainly an older version of Camera Raw.  Click on the preferences icon the Camera Raw dialog toolbar and look on the title bar of the Camera Raw preferences dialog.

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Engaged ,
Mar 28, 2018

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Also, what is the host application (Photoshop, Bridge, AfterEffects, Photoshop Elements, etc) and version.

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Engaged ,
Mar 28, 2018

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This is probably 32-bit Windows, which does not support the merge feature.

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Community Beginner ,
Mar 28, 2018

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My student will check her Windows system and get back to me. Thanks for the reply, Thomas.

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Community Beginner ,
Apr 03, 2018

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Indeed. Older laptop with 32 bit OS. I have not seen a 32 bit system in class in a long time. Thanks

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