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Histogram and image problems in camera raw

New Here ,
Sep 04, 2018

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I am using Camera Raw with Photoshop CC 2018 and am having trouble with viewing the histogram.  Here's a picture of the camera raw UI for one of my pictures...

Capture.JPG

Also, if I attempt to resize the camera raw window, my picture above also becomes "garbled" just like the histogram view....

Capture2.JPG

Any suggestions on how to fix this?  I've tried re-installing the camera-raw 10.5 plugin once, and that did not help.

Thanks

Adobe Community Professional
Correct answer by gary_sc | Adobe Community Professional

Hi Braratd,

Have you tried to turn off "Use Graphic Processor" found in the ACR preferences?

Parallel to that, what is your operating system (and what is the model of your Graphic Processor)?

Thanks,

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Histogram and image problems in camera raw

New Here ,
Sep 04, 2018

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I am using Camera Raw with Photoshop CC 2018 and am having trouble with viewing the histogram.  Here's a picture of the camera raw UI for one of my pictures...

Capture.JPG

Also, if I attempt to resize the camera raw window, my picture above also becomes "garbled" just like the histogram view....

Capture2.JPG

Any suggestions on how to fix this?  I've tried re-installing the camera-raw 10.5 plugin once, and that did not help.

Thanks

Adobe Community Professional
Correct answer by gary_sc | Adobe Community Professional

Hi Braratd,

Have you tried to turn off "Use Graphic Processor" found in the ACR preferences?

Parallel to that, what is your operating system (and what is the model of your Graphic Processor)?

Thanks,

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Adobe Community Professional ,
Sep 04, 2018

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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New Here ,
Sep 05, 2018

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Display Driver update did not help.

Interestingly enough, opening the raw file in Lightroom Classic CC does not show this problem.  It's only with Photoshop CC 2018.

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Adobe Community Professional ,
Sep 05, 2018

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Hi Braratd,

Have you tried to turn off "Use Graphic Processor" found in the ACR preferences?

Parallel to that, what is your operating system (and what is the model of your Graphic Processor)?

Thanks,

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New Here ,
Sep 05, 2018

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Hi Gary,

Turning off the "User Graphics Processor" option in the ACR preferences worked!  With that turned off, I'm able to see the histogram and image without any distortion.

Thank you!!

PS: My graphics processor (as reported by Photoshop is an "AMD Radeon R7 M270"

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Adobe Community Professional ,
Sep 05, 2018

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Hi Braratd,

I know that Adobe staff look at these forums and that will let them know that there is an issue with that processor.

Best,

Gary

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