how to open .cr2 raw camera file in photoshop or illustrator

[a8flygirl]

Hello,

I'm helping one of you can help... I have updated both all of my CC adobe applications to 2017. I am trying to open my .CR2 raw files from my Canon Rebel XSi.  I have installed Camera Raw as well as all of the updates. Clearly I am doing something wrong, but I keep getting this message when I try to open or import images from my camera into Photoshop or Lightroom:

If this helps, this is what my .CR2 images look like in Adobe Bridge.

Thank you so much for your help!

[JP Hess]

If you go to  Help/About Plug-Ins/Camera Raw, what version of camera raw does it indicate that you have installed?

[jocanonshooter]

thank you. I needed to update.

[a8flygirl · Accepted solution]

Thanks Jim,

It turned out that the USB was the issue.... Adobe was reading my files as corrupt when I tried to import them with my usb. When I imported them via the chip card in the camera, it worked fine.  Computer magic I guess.

Thanks for offering to help!

Alicia