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Missing Camera Profiles in Camera Raw (Not custom profiles)

Feb 01, 2020

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I have a Canon EOS R. In Lightroom I have camera profiles (Camera Neutral, Camera Landscape, Camera Faithful, etc.)  Up until recently when I chose one of these profiles for an image then opened it into photoshop it rendered the profile correctly.  Today I opened an image from a Canon EOS R in Lightroom, chose the Camera Landscape v2 profile, made some adjustments then opened it directly into photoshop.  The image was very washed out.  After doing some sleuthing I opened the image from the raw .CR3 file directly into Photoshop using Camera Raw.  At the profile I had a yellow alert triangle, when I moused over it the tooltip read "Profile not installed, rendering is incorrect".   How can I have a profile installed in Lightroom and not in camera raw?  And why suddenly has it disappeared.  If I "bake" the file to DNG it looks correct, and certainly, I can get my "pop" back in PS but it's a lot more work that I really should not have to do. 

 

Edit:   I opened the file on my laptop, running the same version of Photoshop and Camera Raw, and all the correct profiles show up there.  So now the question is - do I have to completely uninstall photoshop to fix this or is there another way?

 

 

Any suggestions or ideas are very welcome!

Thanks in advance!

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Camera support, Problem or error

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Missing Camera Profiles in Camera Raw (Not custom profiles)

Feb 01, 2020

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I have a Canon EOS R. In Lightroom I have camera profiles (Camera Neutral, Camera Landscape, Camera Faithful, etc.)  Up until recently when I chose one of these profiles for an image then opened it into photoshop it rendered the profile correctly.  Today I opened an image from a Canon EOS R in Lightroom, chose the Camera Landscape v2 profile, made some adjustments then opened it directly into photoshop.  The image was very washed out.  After doing some sleuthing I opened the image from the raw .CR3 file directly into Photoshop using Camera Raw.  At the profile I had a yellow alert triangle, when I moused over it the tooltip read "Profile not installed, rendering is incorrect".   How can I have a profile installed in Lightroom and not in camera raw?  And why suddenly has it disappeared.  If I "bake" the file to DNG it looks correct, and certainly, I can get my "pop" back in PS but it's a lot more work that I really should not have to do. 

 

Edit:   I opened the file on my laptop, running the same version of Photoshop and Camera Raw, and all the correct profiles show up there.  So now the question is - do I have to completely uninstall photoshop to fix this or is there another way?

 

 

Any suggestions or ideas are very welcome!

Thanks in advance!

Topics

Camera support, Problem or error

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357

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Adobe Community Professional ,
Feb 02, 2020

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If they show up on the other machine (laptop), you can locate them (note the location depending on OS), and just copy them to the other machine at the same location. 

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Feb 02, 2020

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Hmmm... when I look at the two folders that say CameraProfiles on the two different machines they are exactly the same.  The CameraProfiles folder under User/Hali/AppData/Roaming/Adobe/CameraRaw/CameraProfiles are empty except for the custom .dcp profiles I put in for my infrared cameras.

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Adobe Community Professional ,
Feb 02, 2020

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You can try just reinstalling but something is amiss if the profiles exist in the correct location but don’t show up. You are opening an actual raw? What about the Process Version, they are both in version parity (LR and ACR?). 

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Feb 09, 2020

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Sorry for the delay I was away from my home computer where I have the problem.

Both LR and ACR are running the same process version. 

I have fixed the problem by copying the camera profiles that were in the C/ProgramData/Adobe/CameraRaw/CameraProfiles and put it into the User/Hali/AppData/Roaming/Adobe/CameraRaw/CameraProfiles.

It doesn't look like that on my laptop but it is working.   Not ideal and I'm wondering what will happen at the next update, but for now I have it working how it should.

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Feb 22, 2020

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I'm scratching my head too. When I open a RAW file from my IR converted camera the custom camera profile does not appear in ACR. I am opening my .CR2 file in Photoshop 2020 21.1.0 release. I have checked in the correct location that the custom profile exists for that specific camera (an IR converted Canon 5D mkII) see the screenshot for reference. 

Has anone any idea how to "make" the custom profile appear in ACR?

camera profiles including custom IR profilecamera profiles including custom IR profile

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