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New Detail Enhancer BUG [Black DNG file]

New Here ,
Feb 12, 2019

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I tried the new detail enhancer but it gives me a completely black dng file.

File RAW: NEF

SO: Windows10 Pro 1809 #17763.292

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New Detail Enhancer BUG [Black DNG file]

New Here ,
Feb 12, 2019

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I tried the new detail enhancer but it gives me a completely black dng file.

File RAW: NEF

SO: Windows10 Pro 1809 #17763.292

Views

424

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Adobe Employee ,
Feb 12, 2019

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Hi Lartag,

Sorry to hear that, could you please let us know what gpu is installed in the computer?
Have you tried updating the graphics driver from manufacturer's website and see if it helps?

Regards,
Sahil

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Community Beginner ,
Feb 12, 2019

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Same for me, Windows and nVidia Drivers are up to date, gpu: Geforce GTX 660 Ti - file: Sony A7RII file, dng.

Regards, Kristof

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New Here ,
Feb 12, 2019

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Hi Sahil,

my GPU is nVidia GeForce GTX760 with latest drivers 418.81 whql.

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Community Beginner ,
Feb 12, 2019

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Same for me: Windows 10 1809 and GEFORCE GTX650 1GB with latest Nvidia driver installed.

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New Here ,
Feb 13, 2019

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Same problem here. Windows 10 1809, Geforce GTX 660 Ti with a clean install of latest driver (418.81 whql).

RAF, ORF, NEF files, all black.

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Adobe Employee ,
Feb 13, 2019

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Hi All,

It is a known issue and our engineers are aware of it, would request you all to add your vote to this issue here: Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

Also, follow the thread for any updates on this issue.

Regards,
Sahil

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Adobe Employee ,
May 14, 2019

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Hi All,

We are happy to announce the release of Lightroom Classic 8.3 which should fix the issue related to black preview(after final render) in Enhance details feature.

To update Lightroom Classic to 8.3, click "Update" in the Creative Cloud desktop app next to Lightroom Classic.

More detailed instructions for updating

https://helpx.adobe.com/creative-cloud/help/update-app.htmlThis update includes new features and bug fixes to some of the top customer reported issues.

What’s new and fixed

https://helpx.adobe.com/lightroom/help/whats-new.htmlRead more about the Lightroom Ecosystem May release on the Adobe Blog.

May Lightroom Releases

Please update to latest version of Lightroom Classic and  let us know in case you continue to face this issue.

Thanks,

Akash Sharma

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