A Fatal Error Occurs When Recording a Video Demo

[andred7098005]

Today,  tried to record a video demo using Captivate 2019 about 5 times in a row with each attempt resulting in fatal error.

I cleared the cache (Edit/Preferences/Global Preferences:General Settings) after the first 2 attempts, obviously to no avail.

I was able to record video demos as late as yesterday.  But not today. 

I am using Windows 10 and I noticed that an update was downloaded at 12:02:18 AM on June 27, 2020. But I am not sure that is the source of the problem.

My version of Captivate is 11.5.1.499.

When I searched the forum for similar problems and I found a post about a fatal error occuring when a user was creating an assessment simulation.  But I'm wary of using the .dll solution reported in the post thread for my problem with a video demo.

Has anyone else had this exact problem and found permanent fix for it?

I'd appreciate any help.   Thank you in advance.

(If I need to provide additional system data, please let me know.)

[Lilybiri]

Will try to double-check to day, to see if the Win update is causing the problem.

Probably superfluous question: do you run Captivate with 'Run as Administrator' activated?

[andred7098005 · Accepted solution]

Lilybiri,

Thank you so much for responding to my post.

I now know what was causing the problem.  It was my screen resolution setting. Specifically, I needed to lower the resolution to 1920 x 1080.  At the time, my resolution was set at 2650 x 1440.

Thank you again for offering to help.

Andre

PS:  And just to answer your question: I do not operate with run as administator turned on. 😉

[Lilybiri]

Please use that option 'Run as Administrator', certainly when you want to do screen recordings.