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Account Issues

New Here ,
Apr 22, 2022 Apr 22, 2022

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Hello,

 

I have the following issue:

 

Both my personal and professional Adobe Captivate accounts are bound to the same email.

 

The Professional account has paid access to Adobe Captivate whereas the Personal has not.

 

Unfortunately, when accessing the application, I received an error message: Membership Expired.

I believe that this account is running into issues because of my Personal - non-paid account.

 

Tried changing the email from the personal account, however that automatically changes the email I have registered in the Professional.

 

I need help, kindly.

 

Br

Vinicius Viana

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Community Expert ,
Apr 22, 2022 Apr 22, 2022

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Since this is mainly a user forum, there is little chance to find someone here to help you out. You need assistance from Adobe, you are not the first Captivate user with this problem.

I can try to find a staff member, but without any guarantees. Please be patient.

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Community Expert ,
Apr 23, 2022 Apr 23, 2022

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Try emailing captivatehelp@adobe.com for assistance with this.

Paul Wilson, CTDP

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Thank you both, I will email captivatehelp@adobe.com as advised.

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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I have contacted the staff and a staff member will help you. It is a bit annoying for me if you start a new ticket now... Sorry, will not try to help that way in the future.

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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Personally I think it's better to teach people how to reach out to Adobe themselves than having to get yourself involved in their technical support issues that we as users cannot help with. 

Paul Wilson, CTDP

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