Adobe Captivate 2017

[samuel benjaminv24472642]

Podria ayudarme, adobe captivate 2017 se cierra inesperadamente.

[Lilybiri]

Are you on Windows or Mac? If you are on Windows: do you Run Captivate as administrator? Is Captivate installed on your system, not on a networked drive? Are the folder defined in Preferences, General (Publish at and Project Cache) both pointing to folders on your system, not on a networked/external drive?

[samuel benjaminv24472642]

Hi, I'm using windows, adobe captivate is installed.

I have already run it as an administrator but it shows me that error.

What can I do to solve it?

[Lilybiri]

Clean the Preferences. Look in the subfolder 'utils' under the installation folder, and run the file CleanPreferences. Captivate has to be closed. You are sure no networked drives are used?

[samuel benjaminv24472642]

I have performed the procedure you recommended but the problem continues.

Captivate 2017 closes when trying to change the color of a button.

[samuel benjaminv24472642]

Yes, I am not using any network drive.

[Lilybiri]

DId you clean the Preferences? Check also the cache, maybe it needs clearing as well.

[samuel benjaminv24472642]

I have reviewed the network connections that I have and I have disabled the Virtual box, and now it has not been closed.

But I'll keep trying to see if it does not close.

[samuel benjaminv24472642]

Not working the program is still closed, and clean preferences.

[Lilybiri]

Did you run that file?

[samuel benjaminv24472642]

Yes, but the program closes when the color of the button changes