Adobe Captivate 9 - button action is not working

[TammyDV]

Hi All,

My start button for the gameshow is not moving to the setboard.

It used to work and I cant remember what change I did that suddenly its not working anymore.

I have not made any changes to that specific slide, no changes to the actions.

(below some printscreens)

Does anybody know how I can make it work again?

thanks.

br,

Tamara

[Lilybiri]

I was looking for screenshots of the actions?

[TammyDV]

I posted them, but here we go again.

[Lilybiri]

Those are not the actions, sorry, those are the Properties settings to trigger the actions.

[TammyDV]

sorry I am not sure. where do I find this?

[Lilybiri]

Sure, but that means you didn't create the advanced actions since you don't know where to find them?

I see two Advanced actions in the Properties:

1. SetBoard, triggered by the Success event of a Startbutton
2. ShowQuestions, triggered by the On Enter event of slide¨Instructions.

Both can be found in the Advanced Actions dialog box, under the Project menu or using Shift_F9.

[TammyDV]

ah now I know what you mean.

it's a template I am using. the advanced actions have been already there.

here are the printscreens:

[Lilybiri]

Those actions have been 'disturbed'. Look at the action 'SetBoard': all the Continue actions were other commands in the original action. Sorry, but impossible to help you out, since neither you nor me can know what was originally in those commands at all. This is only one of the two actions...bit messy as well.

I suspect this is an upgrade from a project in an older version. Someone will have to recreate the actions.

[TammyDV]

I went to check how the template was set up on the same button it looks totally different.

does it gives you a better view?

[Lilybiri]

That is what I suspected as well. You have to install the hot fix to prevent that the conditional action is turned into a standard action.

That bug was detected shortly after release and this hot fix was released very quickly:

Hot fix | Adobe Captivate 9 issues

[TammyDV]

I have done the instructions you have sent to me, but still I am not able to move to the setboard by pressing start.

I also tried opening a new template and reworked it. but it happens again.

any other solutions?

thanks a lot for your time.

[Lilybiri]

Did you define the variables (I see zQCtr and NumberOfQuestions)? Can you use the triangle, first button in the buttons top right of the Advanced Actions dialog to show the script (more than just the THEN part of the first decision) for 'SetBoard'?  Can you also show the action ShowQuestions? I have no idea up till now when the variable zQCtr is incremented at all? I suspect it is happening in the decisions Q15.... but wondering if the sequence is correct in this conditional action.

[TammyDV]

Does this show the things you need to know?