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Adobe Captivate Installer won't load

Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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The Adobe Captivate 2019 ZIP includes "Set-up.exe" presumably to install Captivate. Opening this does not do anything except load a blank window—see attached screenshot. Anyone know how to resolve or alternate method to install?

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Community Expert ,
Oct 23, 2021 Oct 23, 2021

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Make sure you unzip the zipped package before you run it. Running the Setup from within a zip is not the correct way to install Captivate.

Paul Wilson, CTDP

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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Yes, of course I unzipped first. That was not it, but the regedit fix here did the trick: https://community.adobe.com/t5/enterprise-teams-discussions/security-zone-registry-settings-is-enabl...

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Explorer ,
Oct 25, 2021 Oct 25, 2021

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Just further to Paul’s post, when you run Captivate’s setup.exe file, the executable begins looking for the other files that are part of the installation package. However, when you open a file directly from a zipped archive, Windows extracts only that particular file to a temporary location on your computer. So, what’s happening is the setup.exe file is looking for the other files and not finding them, which is why it hangs. Generally, when installing any program that arrives as a zipped archive, it’s best to extract its contents before attempting to run the setup file.

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