Adobe Captivate on iOS 9.0

[mariuszj51163540]

Hi,

we are having problems with learning course made in Adobe Captivate 9 - it's running well on different systems, but it fails on iOS 9.0. After starting the course, it log out (from the e-learning platform) in random moment, without of any user action. We need to know, if its problem with Captivate or with iOS 9. Our client cant upgrade to newer version of iOS. Any ideas?

Thanks for any reply!

[RodWard]

When you say: "...learning platform" are you referring to an LMS?

If so, what happens when you upload your content to SCORM Cloud and test it from there? Does the same dropout occur?

[mariuszj51163540]

Yes, I mean LMS platform, SCORM 1.2. We are now testing the course on a Scorm Cloud.

Just few minutes ago we had same problem on LMS Platform on iOS 9.1. It could mean that the problem is not connected with iOS version (correct me if im wrong), but with the LMS itself?

I will reply shortly after the test made on Scorm Cloud.

[RodWard]

I'm not so sure you can discount iOS 9 as being the culprit. I've been reading on the web about lots of connectivity issues Apple users are having with iOS 9.  So it might very well be your issue here.

[mariuszj51163540]

Ok, we have tested the course on Scorm Cloud, and we have similar error - "unable to acquire LMS API, content may not play properly and results may not be recorded". It is strange, becouse course have no problem in obtaining the API at the start, and that it later search for it at different screens (once the problem was on screen 37, and later on 38).

[RodWard]

OK.  So your course is losing the SCORM API connection.  There could be a number of reasons for this.

Here's another thing to look for.  Are any of your slides calling anything outside the SCO module itself?  Are there any links out to other documents or files or videos?  If so, try removing those external links and test whether the issue still occurs.  (The SCORM standard actually says NOT to call anything outside the SCO.)

Another thing to check is whether or not iOS 9 has some kind of connectivity time-out period.  You mentioned that these drop-outs occur even though the learner is NOT interacting with the content.  It would be interesting to know if the dropouts still occurred if the learner deliberately interacted with the course in some way within a defined period.  The seeming randomness of the dropouts might actually make sense if it turned out that they occurred at about the same time in seconds AFTER the learner last interacted with the course.

If that is NOT the case, another possible issue is that iOS devices are actually quite constrained for RAM memory and the content of a multimedia course can easily overwhelm this memory.  One of the things iOS does when it's getting low on available RAM is to start shutting down other apps and processes.  One of those processes might be your SCORM API.

[mariuszj51163540]

Thank You for quick reply. We are now testing all of those suggestions. I hope one of them might be the case