after goto slide audio does not play then on next slide plays

Report · Sep 23, 2015

Using Captivate 8. Publishing for LMS. Course has few quiz questions in several sections. All slides have audio. In a couple of instances after the user gets a quiz question wrong a couple of times and goes to a remediation slide, the audio on the remediation slide does not play even though it works when the user first encounters the slide during lessons.

The quiz remediation happens through an advanced action on last attempt when the user fails to answer the question correctly. The advanced action that is executed is the same for all quiz remediation so I don't think the problem is with the advanced action. The problem does occur with the same couple of slides so I would think it has to do with the audio on those slides, but the audio works fine when playing normally.

One additional note: The course is 218 slides and approximately 90 minutes so the size is about 230 MB. I'm hoping that size isn't the issue. I am also going to cry if someone tells me to recreate the project.

I'm stumped. Anyone experience this?

Report · Sep 23, 2015

One thing you can check when experiencing audio issues of this kind is to make sure that there is a slight gap between the audio clip on each slide and the beginning or end of the Captivate timeline. If the audio on any of the slides is touching either the beginning or end of the timeline, Captivate may be 'stitching' it together with the audio clip on the slide next door. Having that small gap of just a tenth of a second or two forces Captivate to make sure all slide audio clips are separately loaded.

As to the size of your project, 90 minutes is far too long, and 230 megabytes is far too big. You should definitely be splitting this up into several modules and then using some other method to navigate between modules. If you are using an LMS then the Multi-SCORM Packager tool will do this for you. If no LMS is involved, the Aggregator tool would be my choice.

You won't need to recreate the project just to break it up. You should be able to use all your existing slides. Just group them into separate CPTX modules, that's all.

Report · Sep 23, 2015

Thanks RodWard. I will try your suggestions. I appreciate your quick response.