April Premiere Update

[jasperd27669359]

Hey,

I have read online that the April update for premiere is out already but when I check on my creative cloud it says that all my apps are "up to date" but when i launch premiere I can't find any of the new features. How do I solve this?

[Vidya Sagar · Accepted solution]

HI jasperd27669359,

I am sorry for the update issue. It seems like something is blocking the update.

Please follow the steps in this article.

​Error downloading or updating Adobe Creative Cloud apps

Let us know the status of the issue.

Thanks,

Vidya.

[jasperd27669359]

Nothing seems to work. When I click "Check for update" it says that all the apps are "up to date" and its still the 2017 version not the 2017.1 version. Would uninstalling it and then re-installing it solve the problem?

[Vidya Sagar]

HI jasperd27669359,

Let me transfer the thread to the team which is specialized in Creative Cloud update issues for further assistance.

Thanks,

Vidya.

[jasperd27669359]

Deleting the app and downloading it again seemed to solve the problem.

Thank you for the help