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Asset installation fails with code 41. What do I do now?

Community Beginner ,
May 07, 2022 May 07, 2022

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I tried downloading and installing the assets (in order to have access to character images).  The installation fails with Error code 41, which means it does not have access to a directory it needs.  I tried changing the default directory to something else, but it still failed.  I don't know what do do next. Any suggestions?

 

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi Pat,

 

Thank you for reaching Captivate Prime.
Please mention the Adobe Product you are facing an error with.

Also, attach the error screenshot to evaluate the technical issue further?

 

Thanks & Regards,

Arunima Verma
Lead Product Consultant 

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hi @PatB789 ,

 

Thank you for sharing the details with us. 

 

It looks like you are trying to install Captivate "assets" and it's failing. 

I would recommend you to get in touch with our Captivate team at tcssup@adobe.com and they will help you with the issue. 

 

Regards,
Debiprasad Maharana
Adobe Inc.

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