Assets doesn't load images into new Captivate

[brittamareit68344272]

Hello, 

Just wondering if anybody encountered a similar problem: The photos in Assets are not loading into the all new Adobe Captivate. Any thoughts on this? Thank you. 

[Saurav_Ghosh]

Hi @brittamareit68344272 , sorry to hear about the issue. Would you please provide some more details? Are you seeing any error messages? 

[brittamareit68344272]

Hello, there is no error message. It´s just that the images doen´t load. For example: I have created a custominzed time line, using Adobe Stock images and also trying to upload images from the asset. The photos from the asset liberary do not load. Any thoughts? Thank you. 

[Saurav_Ghosh]

Thank you @brittamareit68344272 . Let me ask the team. By the way, when the images from Asset do not load, do you have to force Captivate to close?

[brittamareit68344272]

No, there is no need to force Captivate to close. It just looks like that nothing is happening on my end. I can contiue working. It´s not a problem to upload an image from Stock or one of my own images right after the attempt loading form assets. 

[gareth_6302]

Hi, did you ever get an answe to this question?  Same thing is happening to me

[Lilybiri]

Are you trying to use them as background of a slide or within a media block? Please offer more details about your workflow.

[brittamareit68344272]

I as far as I remember using them as a background on a slide is not a problem. Here is want I did: I have created a custominzed time line, using Adobe Stock images and also trying to upload images from the asset. The photos from the asset liberary do not load. Any thoughts? Thank you.