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Assets not opening

leonorab75997843
Community Beginner ,
Apr 26, 2019 Apr 26, 2019

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I want to add some assets but when I click on the assets button, nothing happens. I'm using Captivate 2019

Has anyone run into this and how do I solve it?

Thanks

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correct answers 1 Correct answer

Lilybiri Community Expert
Community Expert , Apr 26, 2019 Apr 26, 2019

Did you install the basic set of eLearning assets? For Windows look under Public Documents\Adobe to check its presence.

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rubyp42500769
New Here ,
Jan 26, 2023 Jan 26, 2023

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Same thing is happening to me.  I click "Download" from the Assets window and it keeps timing and saying "Getting Assets from Asset Store".  It never downloads.

 

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