Audio doesnt play in an accordian widget on a phone

[Rick Montero]

Hello,

I was wondering if anyone could tell me why audio won't play within the steps of an accordion widget on an iphone. It plays the intro audio for the slide just fine. As soon as I click on a step, the audio is gone. All of the audio plays just fine on a desktop. I'm using Captivate 9 on a PC. I'm using mp3 files for the audio, the same type that I've used throughout the entire presentation. I haven't been able to test another type of phone yet. We only have iphones right now. Does this function just not work for iphones or is there something I can do to fix this? If anyone can help, that would be great. Thanks so much!

[RodWard]

There are currently lots of issues with i-devices not playing audio correctly on certain OS versions and I believe Apple will shortly (if not already) be issuing an update that resolves the issue.  The problem is NOT Captivate per se.  Other authoring tools are experiencing similar issues.

[Rick Montero]

Thanks!