Audio on failure caption

[jay fresno]

Using Captivate 8, on a quiz slide, there is a failure caption. When the failure caption appears it should play an audio file.

These are the steps I did: Selected the failure caption. Then clicked the Audio menu and choose Import to > Object.

When I look at Advanced Audio Management, the object audio is listed as it should be. However, when previewing the project, answering the quiz slide incorrectly and hitting the Submit button, the failure caption appears but the audio doesn't play.

Is there some trick to making the audio play when the failure caption appears?

[jay fresno]

Since no one has replied, I wonder if the problem is just me or there is a bug in Captivate 8. Has anyone else encountered this problem?

[Lilybiri]

Just tried it (on Captivate 9 because it was open) and the audio played fine. Did you add the audio on the slide itself to the Failure caption?

[jay fresno]

Yup. It worked fine for me using Captivate version 9 also. It didn't work in Captivate version 8.

As far as I can see, this is a Captivate 8 issue, and I'm trying to see if anyone else is having this problem to confirm if it is a bug.

[jay fresno]

To the failure caption itself.

[RodWard · Accepted solution]

I can confirm that this is an issue in Captivate 8 but not in Captivate 9.

But it's certainly NOT going to get fixed or patched in Cp8 now that Cp9 is currently available.

[jay fresno]

Thanks, Rod. Any workarounds for Captivate 8?

[RodWard]

Not good ones.

You could execute a Play Audio action ON Last Attempt of the quiz question, but that event doesn't fire until AFTER you quit the Failure caption.  So to get it to play immediately after the question was evaluated you would need to remove all Failure captions, have a hidden caption on the slide that was SHOWN by the On Last Attempt event and have enough time on the slide timeline AFTER the pause point to accommodate the audio as well as read the caption before the slide moved to the next slide.

[Captiv8r]

Interesting, I tested by adding audio to a failure caption and it worked just fine in Captivate 8.

I tested using a True/False question. Maybe it makes a difference if it's a different type of question?

Cheers... Rick

[RodWard]

Mine was a True/False question as well.

Were you testing with SWF or HTML5 output?

[Captiv8r]

I tried both SWF as well as HTML.

My version is 8.0.1.242

[RodWard]

Mine too.

Did you start by creating a new Blank project, or start with an existing project?

Also, was the audio file an MP3 or a WAV?

[jay fresno]

Captiv8r, thanks for chiming in. I tested with multiple choice and true/false. The audio attached to the failure caption did not work on either type of quiz slide. I'm using Captivate 8.0.2.266 on Windows 7. What settings on your computer could be different that make this work properly?