Button open two actions

[Akto_DK]

Hi

I have this problem when I click on the button to go to next slide the program both go to next slide and open a send new e-mail.

Why?

Click the link or copy the link to Internet Explorer to open the Cp file and try for yourself. Click here

Hope somebody can help her?

A work around is to increase the distance between the two buttons!

Henrik Akto

[Lilybiri]

Don't understand the question? Which version do you use? What is the action triggered by the Success event of that button?

[Akto_DK]

I use Cp version 9.0.2.437.

The action for on success is ”Go to next slide”.

When clicked on the button it goes to next slide AND open a new e-mail in the mail program (Outlook).

[RodWard]

Check the ON Slide Enter event action of the slide you are jumping to when clicking this button.  It could be that the slide entry event of that slide is set up to do something.

[Akto_DK]

On enter is set to "No action".

You are welcome to open the cptx file. See link in my original post

[RodWard]

I downloaded your file and tried it but I was unable to replicate your error on my own system.

[Akto_DK]

This is weird.

We have already tried it on two computers to eliminate it to be a computer related problem.

I have tried it out on a third computer and here I can replicate the problem.

The program shall only go to next slide but still is also opens up a new email window which it suppose not to do. See image of error here

[RodWard]

I'm not doubting you.  I just cannot see this happen on my own system.

There DOES seem to be something weird about your CPTX file.  It takes a long time to open on my computer.  Longer than a much larger CPTX file would take.  I don't know whether this means anything or not.

The behaviour is the same regardless of whether I publish to HTML5 or SWF and regardless of whether I turn off LMS Reporting or leave it on.

Sorry.

[Akto_DK]

Ok and thanks for your input.

[AJIT_M · Accepted solution]

Hi,

Please confirm the below points as this could help us in better understanding of the issue-

• In which version of Captivate you have created this project?
• Are you upgrading this project to Captivate 9?

I couldn't reproduce the issue with the newly created project in Captivate 9 when viewing both (SWF/HTML5) in a web browser. If you have created this project in Captivate 9 or upgrading it, please make sure your Captivate 9 should be updated to the latest version i.e. is 9.0.2.437 , and as I have tested your project at my end in Cp 9, I would request you to try to delete and reinsert the smart shape on which you have executed the 'Jump to slide' action on Slide 1 and then preview the output and it should work fine.

Let me know if you face any issue.

Regards,

Ajit

[Akto_DK]

Thank you. Here was the key.

The original project is upgrade from Cp8 to Cp9.
We have now copied the content of each slide, not the slide, to new slides in a new created project in Cp9.

The fail is gone and furthermore the size has reduced from 40MB to 30MB and the load time is significant shorter

BR

Henrik Akto