Camtasia 2018 MP4 unable to load into Captivate 8

Report · Dec 21, 2018

I am trying to upload an MP4 from Camtasia 2018 into Captivate 8. The message that populates;

AME Conversion:

The video you have selected is not a Flash file. Adobe Captivate will convert it to FLV or F4V format using Adobe Media Encoder (AME).

I check the path of where the format will go and then click on Yes. The Adobe Media Encoder populates.

I then click on the + sign to upload the MP4. I receive a File Import Error. IT states that the mp4 could be be imported. Source file has no importable streams.

I have no idea how to resolve this issue. I need to upload the MP4 file. I used the same Captivate with Camtasia 8 with no issues. I then upgrade camtasia to 2018 and now i have this issue.

Please help.

Report · Dec 21, 2018

Try trouble shooting - Sounds like the issue is with Camtasia 2018 since something is different - is it truly an .mp4 file. Run the file through AME and make sure you set the setting to .mp4 (H264) and then insert the converted file in Captivate.

Report · Dec 27, 2018

Hi,

Please confirm your oS and the exact version of Captivate.

Did you reach out to Camtasia support?

Can you play the mp4 video in a media player (like VLC or other)?

Can you tell us how you import the video into Captivate?