Can only view our published course in EDGE

[amyhaneline]

After publishing and loading to our LMS (Oracle ELM 9.2) upon test I get this error:

When I follow the directions, I get this error:

If I choose EDGE the course will open. Is there something I need to do in Preferences to make this right or is it a LMS issue?  I don't want our users running into this techie challenge.  Thanks for any assistance anyone might have!

[Lilybiri]

To check if it is a LMS issue, please test the course out on SCORM Cloud. In Captivate 9 this test method is built in, for older versions you can upload the published SCO. Service is free within some limits about number of files.

[amyhaneline]

It works in SCORM cloud.

[TLCMediaDesign]

What version of Captivate and what does the meta http-equiv read in the index.html file?

For example:

<meta http-equiv="x-ua-compatible" content="IE=10">

You can try deleting any <meta http-equiv="x-ua-compatible" content="IE=?"> and see if it works for you.

[amyhaneline]

I'm working in Captivate 9.  Can you help me locate the index.html file?  I see an index_scorm HTML document, and I see a metadata XML Document, but I honestly have no idea what to do from there.  When I open the metadata file I don't see anything that references http-equiv.

Also, when I get the document mode error upon testing, it looks like it's defaulting to IE 5 even though I'm on IE 11.  Again, it opens if I choose Edge, but I don't want our learners to have to go through that if we can avoid it.  It opens up in Chrome without a problem, however our users are in IE for other reasons and we don't want to have to push out Chrome if we can avoid it.

I really appreciate your help troubleshooting this!

[TLCMediaDesign]

It would be in the  index_scorm.html then, not an XML.

Open it in a text editor and look for the line I mentioned near the top of the document.

[amyhaneline]

FYI-  We finally figured this out.  It was because the project was responsive.  Once we changes it to a non-responsive project, we were able to view it in IE without a problem.  Thanks for your assistance.  I learned this one the hard way when I published a different project in SCORM 2004 and it worked and I had to figure out what was different between the two.