• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't find Captivate under listed apps to cancel subscription

New Here ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

Hello all,

     I recently discovered that I have still been getting charged for a Captivate subscription that I was supposed to have canceled after a previous job finished. I can't find my subscription to Captivate anywhere in my account. Can someone help me find where to cancel the subscription?

Thanks in advance.

Views

79

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

Did you look at your account, which you find under the avatar in the CC application? I am just a user, cannot help you but will try to reach out to a staff member.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

Yes, I've tried going through the CC app as well as the website itself, and both show Lightroom as my only "plan." Thank you for helping.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

LATEST

Hi Adam20196195dv4u,

 

Please email us at tcssup@adobe.com and we will help you with the cancellation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources