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Can't find Captivate under listed apps to cancel subscription

New Here ,
Aug 19, 2023 Aug 19, 2023

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Hello all,

     I recently discovered that I have still been getting charged for a Captivate subscription that I was supposed to have canceled after a previous job finished. I can't find my subscription to Captivate anywhere in my account. Can someone help me find where to cancel the subscription?

Thanks in advance.

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Community Expert ,
Aug 19, 2023 Aug 19, 2023

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Did you look at your account, which you find under the avatar in the CC application? I am just a user, cannot help you but will try to reach out to a staff member.

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New Here ,
Aug 19, 2023 Aug 19, 2023

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Yes, I've tried going through the CC app as well as the website itself, and both show Lightroom as my only "plan." Thank you for helping.

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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Hi Adam20196195dv4u,

 

Please email us at tcssup@adobe.com and we will help you with the cancellation.

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