Can’t import/load asset images - Captivate 12.5

[tomáš_4240]

Hello,

I have an issue with Adobe Captivate 12.5. Whenever I try to import an image from the asset image gallery, nothing happens. I click on replace the image, captivate starts loading, but nothing happens, no errors, nothing - the image is just not uploaded to the project and the default picture remains there. The strange thing is that there are no issues with uploading my own images from my pc. 

It’s not just images, but the entire asset panel behaves in the same way, i.e. slide templates, icons etc. don’t respond as well. 

I tried traditional methods of troubleshooting - cleared cache and properties, and the problem still persists. I’m currently using the 30-day trial version, but according to Adobe’s website, this shouldn’t be the source of the issue. 

Thank you for your help. 

[andrew-envolvemedia]

Hello @tomáš_4240 ,

While you indicated you tried clearing cache, the eLearning Assets has its own folder. Please try the following (I suspect it's steps 4/5 that will resolve your issue):

1. Close Adobe Captivate
2. Go to: C:\Users\shamehro\AppData\Local\Adobe (NOTE: If you do not see AppData folder then click on "View" menu at the top > Check "Hidden items" on the right).
3. There is a folder Adobe Captivate 12.0. Rename it to Adobe Captivate 12.0.old
4. Then Go to: C:\Users\Public\Documents\Adobe
5. Inside Adobe there will be a folder eLearning Assets. Rename it to eLearning Assets.old
6. Now launch Adobe Captivate > Try to add the Assets

If all of this works, you could probably delete those OLD folders.

-Andrew

[tomáš_4240]

Hello @andrew-envolvemedia ,

Thank you for a quick response.

Sadly this didn’t work. It’s still the same behaviour and ultimately nothing happens. 

Thanks for trying to solve the issue, it’s much appreciated. 

[New Name Michael]

Hm, I'm having a similar issue but 12.5 won't let me do anything but create a new slide. Can't add any new blocks or edit any existing ones. Very bizzare