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Can't show Text Caption

Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

Hi ,

I am using Captivate 2019.

Suddenly, I can’t see all text caption in my Captivate.

I re-installed captivate , font and executed windows update.

However, I can’t see text caption…

In timeline, the Text Captions can show.

Last week, I can show the Text captions. However this week, I can't...

What should I do....

 

Yoko.

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2020 Jul 21, 2020

Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

The issue is related to Adobe Captivate 2019 authoring tool.

You have posted this comment in incorrect forum page.

 

I would request you to contact our Captivate support team using the support channels in the link below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate

 

Regards,
Debiprasad Maharana
Adobe Inc.

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

The issue is related to Adobe Captivate 2019 authoring tool.

You have posted this comment in incorrect forum page.

 

I would request you to contact our Captivate support team using the support channels in the link below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate

 

Regards,
Debiprasad Maharana
Adobe Inc.

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020
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Hi Debiprasad,

Thank you very much!

I will contact to "https://helpx.adobe.com/contact/enterprise-support.other.html#captivate".

Thanks a lot!

Best regards,

Yoko.

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