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Can't upgrade to Captivate 11.8.1

Explorer ,
Mar 02, 2023 Mar 02, 2023

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I have version 11.5.5 and it tells me that I am up-to-date. Why can I not get  11.8.1?

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correct answers 1 Correct answer

Community Expert , Mar 02, 2023 Mar 02, 2023

In such a case probably its time to contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disa

...

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Check if you system meets the minimum requirements for 11.8 version. See the following link

https://helpx.adobe.com/in/captivate/system-requirements.html

-Manan

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Explorer ,
Mar 02, 2023 Mar 02, 2023

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I am running an Asus ZenBook with i7 processor (UX433FN) and all my specs exceed what is needed.

Regards,
Dennis Lamberti
Managing Director

<personal info removed-kglad>

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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In such a case probably its time to contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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@DennisLamberti 

 

do not reply by email or remove your signature before sending. these are public forums and you're posting a lot of personal information where it doesn't belong.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Are you on a Mac? Per the release notes this is a Windows-only update. https://helpx.adobe.com/captivate/release-note/adobe-captivate-11-8-1-release-notes.html

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Explorer ,
Mar 02, 2023 Mar 02, 2023

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Windows 11

Regards,
Dennis Lamberti
Managing Director

<personal info removed-kglad>

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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also, make sure you restarted your computer and closed captivate in order to update.  you can start the update from captivate's help menu while it's open, but when prompted, close it.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Which type of license do you have at this moment: perpetual or subscription? 11.8.1 - which you need due to your Win11 OS - is only available as subscription license.

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Engaged ,
Mar 03, 2023 Mar 03, 2023

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Hello !...

You can't update to 11.8.1 from the 11.5.5 !...

You must first install 11.8. Then you will have access to the last update...

😉

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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@Dirlo 

 

i didn't need to do that.

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New Here ,
Oct 12, 2023 Oct 12, 2023

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@Dirlo 

 This is correct.  Per Adobe Help, the version 11.8 is not a batch update.  It's a standalone version.  So you uninstall 11.5 and download what's now called Captivate Classic (2019 v11.8) from this site:  https://www.adobe.com/products/captivate/vipdownload.html.  You can also download and run 2023 Captivate along side of 2019.

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