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Cannot open Adobe Captivate 2019 file: "The file exceeds the limit allowed and cannot be saved."

New Here ,
Oct 16, 2020 Oct 16, 2020

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I am trying to open an Adobe Captivate 2019 file which I have saved, re-opened and edited multiple times previously without issues, but today I get the error message: "The file exceeds the limit allowed and cannot be saved." This prevents me from opening the file. I need to make some adjustments and republish it. The file is 82458 KB. 

 

How to resolve this issue so I can open the file? 

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correct answers 1 Correct answer

Community Expert , Oct 16, 2020 Oct 16, 2020

Can you check the remaining space on disk or partition where you have the Captivate projects? I hope it is on your system and not on a networked drive. Check also to size of the Cache folder, maybe deleting some of the caches for older project will free up space.

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Community Expert ,
Oct 16, 2020 Oct 16, 2020

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Can you check the remaining space on disk or partition where you have the Captivate projects? I hope it is on your system and not on a networked drive. Check also to size of the Cache folder, maybe deleting some of the caches for older project will free up space.

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Thanks for the quick response. Indeed clearing some disk space has done the trick - I can now open the file!

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