Cannot see the 3 break points when previewing on Web

Report · May 24, 2016

Hello,

When I try to preview my course on the web, using the Preview From This Slide, do not see the 3 break points (Desktop, tablet and mobile).

I tried to narrow it down, and think what's causing this is an attached PDF I have on the master slides.

When I preview with the PDF, it's previewing in another location, such as file:///C:Users/JFRAPP .... as opposed to when I preview without the PDF, it's previewing localhost:2909 ....

I've never encountered this issue before - with an attached PDF to a course.

Any suggestions on how to make this work?

Using Captivate 9, responsive course.

Many thanks,

Julie

Report · May 24, 2016

Upload your published project to the web and test it from there. Never trust locally testing anything HTML5.

Report · May 02, 2017

I have this same issue. In fact, it was working just fine earlier today on the same file. I previewed it several times locally, and it gave me the breakpoint buttons at the top. All of a sudden, the breakpoint buttons have disappeared. I need to rapidly see the breakpoints over and over and make sure everything is working properly before publishing the project to the web.

Anyone?

Same question in different post:

responsive project - preview slider missing

Report · May 02, 2017

I contacted Adobe, and it's a bug. Attached PDFs (mine was a link in a button) makes the break point buttons go away in preview for Captivate 9. It's supposedly fixed in Captivate 2017, but I have no upgraded …

Date: 2017-05-03 04:54:15 SGT
From: Abhijeet Tewari To: Everyone
I checked this issue on Captivate 9 as well as Captivate 2017 and the issue was on Captivate 9 however this has been resolved in Captivate 2017 release
Date: 2017-05-03 04:54:41 SGT
From: Mike To: Everyone
So, it is a bug in Captivate 9?
Date: 2017-05-03 04:54:55 SGT
From: Abhijeet Tewari To: Everyone
Yes which has been resolved in Captivate 10
Date: 2017-05-03 04:55:46 SGT
From: Mike To: Everyone
OK
Date: 2017-05-03 04:56:05 SGT
From: Abhijeet Tewari To: Everyone
Thank you for reporting the issue. Is there any thing else I may assist you with ?
Date: 2017-05-03 04:56:09 SGT
From: Mike To: Everyone
No
Date: 2017-05-03 04:56:31 SGT
From: Abhijeet Tewari To: Everyone
Thank you for contacting Adobe. Wish you a pleasant day ahead. Good Bye.