Cannot stop user from advancing quiz with incorrect answer

[kurazi]

I have tried a combination of different settings - when the user answers incorrectly on the first question, they are able to try again and answer until they get it correct. It then auto advances to the second question and if the user selects the incorrect answer, it does not let them answer again, it auto advances to the next slide.

I removed every slide except 4 quiz slides and the review slide. I removed the first quiz slide thinking it may have been something in that slide, but it reacts the exact same way.

I have tried all 4 options under quiz settings - Required 

I have infinite attempts checked on each slide I am using advanced answer options for all of the answers.

Each has its own audio that tells you if the answer you chose was correct or incorrect with no visual feedback.

I am using Captivate 8. Not sure what else I can try at this point. Any ideas would be great.

[Lilybiri]

I don't understand what you tried to explain, must be me.

I would first recommend to drag the Next button under the Clear button, because the user can always click that button to advance to the next question and skip this question.

You have infinite attempts, if you hide that Next button, normally the user will not be able to advance unless he has answered this question correctly.

Moreover you checked Advanced Answer, but you don't show a specific feedback message for each answer. Why did you choose Advanced Answer? Has each answer a specific audio playing instead? I have never used that possibility, but wondering now if the simple action 'Play Audio' is not releasing the play head? Can you check by inserting the system variable cpInfoCurrentFrame on the question slide, and watch if it starts changing when you click the second answer? The design of a question slide is that you have a pause at 1.5 secs. When a user submits an answer, a two-step process starts: first the feedback caption or shape appears that tells to press Y or to click on the slide. If the answer is correct, that press/click will start the actions specified for Success (for a correct answer) or After last attempt if attempts are limited. You don't have the last action because you have Infinite attempts. I would certainly activate the Retry message at least for testing purposes. Either the problem is what I suggested before, or you have messed up the normal design of the question slide.  If it is indeed the simple action that is causing problems, you could replace it by a shared action with one line Play Audio.

Can you check the behavior of that system variable?

[kurazi]

I normally have the Next, Clear and Back button hidden, but just so happened to add them back for testing purposes when I took the screen shot.

What I am having trouble with simply is that when I answer incorrectly in my quiz, it does not allow me to try again and answer correctly. When I click the incorrect answer, it plays the audio feedback and then automatically advances to the next slide.

I have audio feedback on the correct and incorrect answer - no visual feedback which is why it does not show specific feedback message for each answer. It plays an audio clip instead.

Im not sure how I go about inserting a system variable onto a quiz slide. I will see if i can figure that out,

[Lilybiri]

Create a text caption or shape. Go in edit mode by using F2 or double-clicking. Look at the Properties panel, Part Character and you'll see three buttons: the center button X is the one you can use to insert a variable. It will appear between $$ but when you preview the project you'll see the value, which is the frame number. It should not move on the question slide, once you reached the pausing point. So wait a little bit until that frame counter is stabilized. What happens when you choose a second answer?

And please, check the Retry message for testing at least.

You can learn about variables in this old post:

Curious about Variables in Captivate? - Captivate blog

And the most recent table with system variables can be found here: System variables in Captivate 8 - Captivate blog

[kurazi]

I will try that now! I wanted to add, just incase I didnt explain this part well enough The first quiz questions acts as it should. It gives me unlimited attempts to choose the correct answer. It lets me select the incorrect answer for example, gives me the audio feedback and then allows me to choose again. Every slide after the second quiz slide only lets me choose one answer before going to the next slide. I cannot chose a wrong answer for example and then a right. If I choose the wrong answer, it advances to the next slide which is not what I want. As well If i choose the correct answer, it advances me to the next slide, which is correct!

[Lilybiri]

There must be something wrong, and I explained the two possible causes that I can imagine. I explored question slides a lot (planning a dedicated ebook to them).

Question Question Slides in Captivate - Captivate blog

Question Question Slides - Part 2 - Captivate blog

Branch Aware Quiz - Captivate blog

[kurazi]

OK, so I placed the variable on the first 2 slides. the first slides loads, and the numbers run up to 45. I answer the question incorrectly, and it stays at 45. I then answer a 2nd time, with the correct answer and it plays the audio. Once the audio is finished it counts up to 90 and then goes to the next page while still counting.

When the 2nd slide loads the number is at 136, i then choose an answer(the incorrect answer) and when the audio finished, it runs up to 180 and then loads the 3rd slide without letting me choose another answer.

I have also tried the "retry message" which does not seem to do anything

[Lilybiri]

Can you replace the Play Audio by Execute Shared action. First create a Shared action (in the Advanced actions dialog box) with one command:

    Play Audio   ....clip

Save as shared action and define the audio clip as parameter.

You can then reuse it for all the answers, just have to indicate the correct audio clip (which is already in your Library).

My suspicion is that the simple action is releasing the playhead, if you use a shared action (or an advanced action) that is not the case.

Why choose Standard over Simple action? - Captivate blog

Is the Retry message not appearing?

[kurazi]

I was able to change the play audio to execute shared action. I created the shared action and was able to change the audio clip on each individual feedback. However, now when I play the slides and choose the correct answer, it does not advance at all. The only way to advance is by clicking on the next button on the play bar, but I wanted it to auto advance when the user selects the correct answer. I changed the actions from no action to go to next slide as well with no luck. Is there a way to make it auto advance like how it was previous using the execute shared actions?

and no, the reply message does not appear when I play the slide, even though I do see it on the stage within Captivate.

[Lilybiri]

I posted several links, which explain how question slides are set up. The Submit process is normally in two steps: first to get feedback (normally captions) then user has to click on the slide or press Y. What did you change to that two-step process. I know that you have audio as advanced answer instead of a feedback caption. But the action On Success is triggered by that two-step process. I explained in those blog post what and how you can tweak. However I still don't know how you changed that work flow.

That you had auto advance is coincidence because you clicked to select a second correct answer. That second click replaced the second step of the Submit process. Sorry to use that word, but you messed up a little bit the question slides, not knowing very well what you did.

If you enter a correct answer immediately, you need to click on the slide to advance, to execute the action specified in Success. That action should never be set to 'No action', change it to Go to Next slide or the default 'Continue'.

[kurazi]

I'm not sure that I have changed anything, except for what we spoke about here. Those would be the only changes I made. I do have the on success action to "go to next slide", where as before I had it sent to No action yet it still advanced. I have started again with a new captivate project with just 3 quiz questions with the same settings and it does the same thing. I guess I can assume that this is not possible.

[Lilybiri]

What you posted as screenshots showed that you did change a lot.

This is perfectly possible, I just can only guess what you have done to those 'poor' quiz slides, you did change a lot to the default setup.

Did you read that blog post about Question slides? You don't have the feedback message that tells you to Press Y or click on the slide, right? How did you get rid of it? That is the trigger that will allow the Success action to be executed. The advanced answer options just show feedback for each of the answers, is something different.

[kurazi]

I see what you mean. Yes, I changed settings originally when I was setting the quiz slides up.

I do not have the feedback message that says click on the slide to continue on stage. I just unchecked "Correct" under captions so it did not appear on the stage.

However, I started a new project and did not change any of the default settings except after I added the quiz, I selected the advanced answer option and selected the execute shared action as you suggested. Everything else is set as it was by default. I am getting the same results, I can choose the incorrect answer and I get my audio feedback, and then I choose my correct answer and get my audio feedback but I cannot advance forward. I clicked on the screen for the 2nd step of the submit process and nothing.

I was just thinking though, you just spoke of the "Press Y or click on the slide" pop up that should come up, but can I assume because I am using Advanced Answer Options that those would not appear on the screen? When I uncheck the Advanced answer options and choose the correct answer, it gives me the default feedback and I can then click on the screen to advance.

[Lilybiri]

I think you discovered a bug, but will have to explore more when I have time. Now I was able to repro your issue.

[kurazi]

I did speak to Captivate rep who said they would look into the issue as they were having the same issue as well. I wont hold my breath, but I should hear from them in 1-2 business days.

Thank you, as always, for your help!

[Lilybiri]

OK, so I shouldn't spend free time on it. It looks definitely like a bug, also happens when you use Feedback captions instead of audio.