Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Captivate 10 - Hyperlinks & Viewports

Explorer ,
Apr 17, 2018 Apr 17, 2018

I have a project in Captivate 10 where we are building a responsive project. In it we have some hyperlinks,

In the published output (HTML 5) these work fine for the desktop view (the largest of the 4 viewports). However, when shrunk down and viewed in the lower ports the links stop working. The hand is present, but no opening of link happens.

I have done the following so far:

  1. Tested in different courses and on different pages - consistently fails
  2. Tested with both creating new hyperlinks and editing existing hyperlinks - both fail
  3. Deleting existing hyperlink and re-creating it (rather than editing the url) - consistently fails
  4. Deleting the text and recreating full content - - fails
  5. Deleting the textbox and re-creating textbox & content - fails
  6. Verified that the link is being carried down through all the lower view ports - it is always there and present, it just doesn't work when published
  7. Checked using developer tools (raw code included below) - they both look the same (no missing code)

For a particular page type where the link was central to the user journey, I ended up creating a shape button to place over the top of the dysfunctional link, this workaround doesn't work for links within bodies of text as the size and position of the text changes post publish (this movement can be quite significant on narrower viewports)

Any ideas or should we just not use hyperlinks?

-Bonus question-

Why is captivate not using the regular <a> tags for links in html 5 output?

---------------------

example code difference between working and not working on same resolution:

works --  <span style="text-decoration:underline;cursor:pointer;" onclick="cp.hyperlinkClick('HL447893_767_0');">Link text</span>

broken--  <span style="text-decoration:underline;cursor:pointer;" onclick="cp.hyperlinkClick('HL449689_767_0');">Link text</span>

370
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 17, 2018 Apr 17, 2018

Are you testing these links by just playing the responsive content locally?  If so, could I suggest you upload your output to a web server or LMS and test it there to confirm whether or not the issue would exist for end users.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 17, 2018 Apr 17, 2018

We have tried this on a web server and there was no difference 😞 (I knew there was something I missed off the list ^_^)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 18, 2018 Apr 18, 2018

Can you confirm you are using Breakpoint views, not Fluid boxes for this responsive project?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 18, 2018 Apr 18, 2018
LATEST

Yup, they are definitely breakpoints.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources