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Captivate 11.8.1 Caption Issues on Mac

Contributor ,
Jun 13, 2023 Jun 13, 2023

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We recently updated to Captivate 11.8.1 because our Mac users will be going to Ventura. We are now having problems with our closed captioning. The text is black no matter what color you set it in the settings. 

 

This does NOT happen on the 11.8.1 version for Windows, so it's obviously Mac related. We are stuck with this version and we caption all our training which will be going live in a month. Anyone have a fix or a workaround?

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Contributor ,
Jun 13, 2023 Jun 13, 2023

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Update to my original post. It looks like only existing captions are affected. We changed our template dimentions and a few other items so we had to bring over existing slide content and update the theme. In order to save production time we preserved the existing audio and captions. A few slides did have to be created from scratch and then manually captioned. Those captions pick up the project caption settings and work just fine. 

Again, this happens only on the Mac side with the latest update. For now we'll have the Windows users on the team do our publishing, but that's not a viable long-term solution, so hopefully this will be fixed.

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Contributor ,
Jun 20, 2023 Jun 20, 2023

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I guess no one has any ideas, but I'll continue to post updates. I found a way to fix the problem post publishing in the CPM.js, but that's another short term solution. This affects half my development team and will cause major delays in our schedule so if anyone anywhere has any ideas, I'm game! 

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