Captivate 11.8.1 - eLearning course shows incomplete on LMS and disregards settings

Report · Apr 26, 2023

Hi,

I have a scenario where we upload eLearning courses on an LMS. The users complete the course but it is not getting marked as complete. This is the setting we have:

We do not have any dependency on Quiz and the course is configured to be complete when user completes 90% or more.
Not sure if anything is missing from the .cptx/source file. LMS is still not marking it as complete so would something be on the LMS side that is preventing it? Or is it something we can handle in the Captivate source?
Any pointers?

Report · Apr 26, 2023

To test if the problem is with the LMS or with Captivate, please try out the project in SCORM Cloud. If it works fine in that standard LMS, the problem is with the LMS.

Some LMSs do not support the Slide Views criteria very well, it looks like they consider a slide to be completed only when all frames of the slide have been visited. That is not the case on slides where you use a custom Next/Back button because the frames in the inactive part of the slide are never visited. Are you sure that the 90% is a good choice?

To make it foolproof it is always better to include one scored object (can be the Exit button) and add Quiz Passed as criterion. You'll need to make sure that the learner needs to click the scored button and have it near the end of the project.