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Captivate 11.8 - Recording only showing desktop and not recorded app?

Explorer ,
Jun 21, 2023 Jun 21, 2023

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Hello:

After beating my head aginst the wall with another tool, I decided I'd try Captivate for a software simulation.  I'm hoping to make a business case to purchase a license.

While testing an app recording (I chose Zoom) on my MacBook (currently updating the app to 11.8.1), I was surprised to only see my desktop background overlaid by the various interaction objects once I finished the recording.  I am not running an external monitor, and I had Demo and Training selected as my recording options.

Has anyone else encountered this little hiccup?

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Editing , Recording

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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I have seen this same issue appearing before, only for Mac users and wonder if it is a bug?

Software simulations use the Blank master slide. Do you use a theme which has such a master slide? 

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Explorer ,
Jun 21, 2023 Jun 21, 2023

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Hi:

Thanks for the swift response.

So far as I know I had not applied a theme to the resulting capture, and I presumed that it uses a blank master slide.

Are you aware of the same issues occurring when operating in Manual mode versus Auto? I'd have to have to use a separate screen cap tool and load all the media into Captivate when I *should* be able to use the capture mechanism built into the tool

 

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Explorer ,
Jun 21, 2023 Jun 21, 2023

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...and operating in Manual mode yielded the same result: A lovely view of my desktop background, sans icons, and including the keystroke/mouse action prompts and feedback.

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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Each Captivate project is based on a theme. Check it under the Themes button.

Do you see Backgrounds in the Library? Are they also empty?

With Manual you mean using the PrintScreen button to add an extra screenshot, I suspect that will also be empty.

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Explorer ,
Jun 21, 2023 Jun 21, 2023

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I *think* I understand.  I checked the Theme on the captures I just created.  Selecting "Blank" didn't seem to make a difference.

 

I don't have a PrintScreen button on my Mac, but Ctrl-Enter triggered the canmera shutter sound as did any text entry.

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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Sorry, I am a Windows user. The keys triggering manual capture are in the Preferences, Recording.

I really have no idea, and suspect this to be a bug in the Mac version, since only Mac users have been mentioning this problem which is very annoying.

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