Captivate 12.6: Software Simulation - Window Size to Avoid Scrolling?

[Pam294209141nnu]

I'm attempting to create a template in Captivate 12.6 that mimics one our team used in Captivate Classic. Previously, we made sure our monitors were scaled to 1920x1080 and the screen capture/project in Captivate was set to the same. Doing this allowed our users to interact with the Captivate without scrolling vertically or horizontally. We did notice "Create Scalable HTML" was a helpful tool with that.
Now, with the new Captivate, I've played around with Using the Fullscreen, Application Window, and creating a Custom size, and in every scenario, when I preview it I have to scroll a little. When I upload it to our LMS I have to scroll a lot. I can use CTRL + and - to zoom in and out, but I can't ask that of every user completing training. Do I need to adjust my project size? Or change the display from fixed to proportional? This is also impacting whether or not the closed captions appear on the slide or off of it.

[Travcotn]

We're encountering the same issue. The software we're trying to simulate doesn't appear as an option for window capture. We've attempted using the full screen capture, but it still cuts off a small yet important portion of the screen. We've also experimented with the other capture modes—Full Screen, Application, and Custom—but none have resolved the problem.

[Stefanie28429464r7gr]

This could only be relevant to my situation... But for simulation slides I've been working on, I had to set my project dimensions to fixed, and constrain the course to 1368px x 770 px. I should note I am not using the record function for these, instead I deleted that initial content and replaced the background with the screenshots I need for the simulation. My screenshots are 2840x1598 and they don't seem to cause any scroll issues on my 1920 x 1080 display... But because everyone is running at different resolutions and the course is still somewhat responsive, I don't know if these settings would work for anyone else.