Captivate 19 compatibility with iPad Air 4th Gen

[Brenda - Clay Electric]

Does anyone know if there is a compatibility issue between Captivate 19 Scorm courses and 1Pad Air 4th Gen? We load the courses in our LMS (SumTotal) then open them in the mobile app so we can download them for users to watch in our low service areas. This used to work fine, but now we are having trouble getting all the images to load. When you open the training after downloading, it will spin for a bit then give a gray screen with a Loading error. Anyone else seen this?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Brenda - Clay Electric]

Thank you! 

[kglad]

you're welcome 

[Lilybiri]

Which browser is used? I hope it is not Safari.