Captivate 2017: Captions disappear until I click on them.

Report · Aug 03, 2017

I'm having issues with Captions in developement. When I save and close a project and then return to it later, there are several captions that are not showing up. I have to physically click on all of the captions to get them to appear. Otherwise, when I preview or publish, they are not on the screen. Is this a bug? See below:

Report · Aug 03, 2017

Is this a project created in CP2017 or upgraded? Which theme do you use? Is this a default caption style?

Was there a previous version of CP installed on the system?

It looks like a D&D slide: are all D&D objects present from the first frame of the slide?

Report · Aug 04, 2017

What does D&D stand for? I resized the project from a previous one but nothing has changed other than that. I'm not using a theme but Captivate is set to Classic. Hope that helps.

Report · Aug 04, 2017

Drag&Drop.

What do you mean 'from a previous one'? Was that a project from a previous version? HOw did you 'resize', please?

You ALWAYS use a Theme, please check the theme for your project under the themes button.

Classic is a workspace, not a theme.

Report · Aug 04, 2017

Yes..the sample I showed was from a drag and drop. But there are text captions not appearing as well. I opened a previous project (Also built with Captivate 2017) and Saved As... for this one. Then I rescaled the project (sorry...not resized. My mistake) under Modify>Rescale...

The Theme is 'White' but I've added my own Master Slides.

Anytime I close and re-open the project, I have to go through every caption and smart object that has text and click on them in the timeline to get them to appear. Otherwise, when I publish, they are not visible or the smart object text is invisible.

Report · Aug 04, 2017

What is on those master slides which you added? How did you set them up? It looks like you didn't know that master slides are part of the theme. Did you use the object styles from the White theme for those master slides? The white theme normally has no red in the Theme Colors palette, did you change that palette? Can you show the setup of the object style for those red shapes used as text containers?

Did you have the same problem with that 'original file' which you saved under another name and rescaled?

Report · Oct 04, 2017

I am having the same issue, does anyone know why this is happening and how to fix. All of my text captions will not show in preview or publish. I must click through all buttons with text and text captions for them to show.

Also when I save and return I have to do this again, this is an extremely tedious process and should not be happening in a professional piece of software.

Please look into this ASAP as finishing a project like this is nearly impossible.

A D

Report · Aug 07, 2018

I have the same issue, any idea what happened?

Report · Aug 07, 2018

I will have to ask the same question that the OP never really answered: which theme are youi using, and is this a theme created in Captivate 2017 or is it an upgraded theme from a previous version? Check it by applying another original Captivate theme.