Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Captivate 2017 project does not play when published or previewed

New Here ,
Jan 03, 2018 Jan 03, 2018

Hello everyone. I'm stumped and hope someone out there can help.

  • Running Mac OS High Sierra (10.13.1)
  • Captivate 2017 (10.0.0.192)

I have just installed Captivate 2017 and created a two slide, responsive project (no scorm). The project will not preview or play, at all. I've have tried the following options. In EVERY case i simply receive the spinning .gif of doom. The project has no interactive elements, no url links, no video, no images. I'm at a loss. Anyone have any thoughts???

From Captivate

  • Play slide
  • From this slide
  • Next 5 slides
  • Project
  • Preview in Scorm Cloud

From my desktop, launching the index.html file in:

  • Firefox 57.0.3 (64-bit)
  • Chrome 63.0.3239.108 (Official Build) (64-bit)
  • Safari 11.0.1 (13604.3.5)

I've also uploaded the package to the following. None of which worked.

  • SCORM Cloud account (I did publish a SCORM version of the original project)
  • My work server space (verified that JSON is enabled on the server)
  • My Canvas LMS instance
118
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation
Resources
Help resources